Product Owner - Service Platforms & Experience

Salary Competitive plus comprehensive benefits package

Grade 3A

Contract Type Permanent

Working pattern Hybrid

Location London

Closing Date 23rd July

What To Expect

The Product Owner for Service Platforms & Experience is responsible for defining and delivering the product vision, strategy and roadmap for the platforms and capabilities that underpin service experiences across the Post Office. The role focuses on creating a modern, integrated service ecosystem that enables seamless, efficient and customer-centric interactions for colleagues, postmasters, business customers and consumers. Working across the end-to-end service technology landscape including case management, CRM, workflow, knowledge management, self-service and emerging AI-enabled capabilities—the role will drive the evolution from fragmented solutions to a coherent, scalable and data-driven product ecosystem. As a senior product leader, the role works closely with Technology, Operations, Architecture and Transformation to align product direction to enterprise priorities, ensuring platforms deliver measurable improvements in customer outcomes, operational efficiency and colleague productivity.

What We Can Do For You

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

What you’ll need to succeed

To be successful in this role you will be well versed in the below:

Qualifications

• Degree or equivalent experience in Technology, Business, or related discipline

Experience

• Proven experience operating as a Product Owner/Product Manager within complex, enterprise-scale technology environments
• Strong experience defining, shaping and evolving service platform products that support colleague, business customer and consumer experiences
• Experience setting product vision, strategy and roadmaps, with a clear focus on measurable value, product outcomes and user needs rather than delivery outputs
• Experience owning and prioritising product backlogs, translating strategic outcomes, user needs and operational requirements into clear product priorities
• Experience working within large-scale programmes, shaping product direction and ensuring alignment to strategic, operational and technology outcomes
• Experience influencing multiple teams, suppliers and stakeholders, providing clear product direction while maintaining accountability for outcomes and value
• Experience translating business, customer, colleague and operational needs into coherent product outcomes, priorities and delivery plans
• Experience balancing live service stability, resilience and performance with ongoing product evolution in business-critical environments
• Experience integrating service product capabilities within complex enterprise architectures, including dependencies across service, customer, operational, data and digital platforms
• Strong experience using data, insight, service performance measures and user feedback to drive product decisions, prioritisation, continuous improvement and adoption

Skills And Capabilities

• Strong product ownership across vision, roadmap, backlog, and value delivery
• Ability to balance transformation delivery with operational stability
• Excellent stakeholder management across Technology, Operations, and senior leadership
• Strong analytical and problem-solving skills
• Ability to operate in complex, highly regulated environments
• Strong communication skills, translating technical concepts into business outcomes
• Collaborative and product-focused, with a strong sense of ownership and accountability

About Us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact us.

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.