At a Glance
- Tasks: Lead the evolution of the EPOS product, shaping its vision and strategy.
- Company: Join a forward-thinking Post Office team driving digital transformation.
- Benefits: Enjoy 27.5 days leave, competitive salary, and a generous pension scheme.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact on customer experiences with innovative technology.
- Qualifications: Experience in product management and a passion for user-centric design.
The predicted salary is between 60000 - 80000 £ per year.
The Product Owner - EPOS Platform is accountable for defining, shaping, and continuously evolving the EPOS (Electronic Point of Sale) product estate that underpins all branch transactions across the Post Office network. This is a product-led role, responsible for setting clear product direction, vision, and strategy for the EPOS platform. The role focuses on maximising product value, ensuring alignment to customer, Postmaster, and business outcomes, and enabling the organisation’s broader retail and digital ambitions.
The Product Owner sits at the heart of a major transformation programme to modernise legacy platforms, establishing a future ready, resilient, and scalable EPOS capability. They are accountable for translating strategic goals into a coherent product roadmap and prioritised backlog, ensuring that investment decisions are driven by value, outcomes, and long-term product sustainability rather than delivery outputs alone. The role will define product direction and ensure alignment to contractual outcomes, while embedding EPOS capabilities effectively within the wider enterprise architecture and operating model. This includes ensuring seamless integration with adjacent systems and services across the technology landscape.
Working closely with Branch Operations, Technology, Transformation teams, and third-party partners, the Product Owner ensures the EPOS platform supports evolving business needs and enables seamless end-to-end transaction journeys. They act as the voice of the customer and Postmaster, balancing usability, performance, compliance, and operational resilience.
Core Accountabilities include:
- Define and own the EPOS product vision, strategy, and roadmap, ensuring alignment to customer, Postmaster, business, and regulatory outcomes.
- Ensure delivery backlogs are aligned to agreed contractual outcomes and transformation priorities, with clear traceability from strategic intent through to delivered value.
- Provide clear product direction, priorities, and decision‑making frameworks to delivery teams and third‑party suppliers, enabling them to execute effectively without requiring task‑level backlog control.
- Act as the accountable authority for product outcomes, ensuring that all delivered capabilities meet defined user needs, performance expectations, and business objectives.
- Collaborate with stakeholders across Technology, Operations, Transformation, and commercial functions to align product direction with enterprise strategy, operating model, and architectural principles.
- Embed EPOS effectively within the wider enterprise ecosystem, ensuring integration, interoperability, and long‑term sustainability of the platform.
- Use data, insight, and user feedback to drive continuous product improvement, optimising usability, reliability, and operational performance.
- Ensure appropriate governance, risk management, and compliance oversight at a product level, maintaining platform stability and supporting regulatory requirements through transformation.
- Champion modern, outcome‑led product management practices within the Technology function, supporting the shift from delivery‑focused to product‑centric ways of working.
Job Specific Accountabilities include:
- Define and own the EPOS product strategy, ensuring alignment to branch, retail, and enterprise transformation objectives.
- Lead the evolution of the EPOS product estate, transitioning from legacy platforms to modern, scalable, secure, and user‑centric capabilities.
- Provide clear product direction and strategic priorities to delivery teams and third‑party suppliers, ensuring outcomes are aligned to contractual commitments and transformation goals.
- Define, track, and continuously optimise product performance measures, including usability, service performance, adoption, and operational efficiency.
- Ensure EPOS capabilities deliver measurable value for Postmasters, customers, and branch operations, with clear alignment to programme benefits and value realisation frameworks.
- Ensure the stability, resilience, and performance of live EPOS services, balancing transformation activity with the needs of critical branch operations.
- Manage and influence dependencies across core branch, payment, and enterprise systems, ensuring aligned prioritisation and integrated end‑to‑end journeys.
- Drive improvements in customer and Postmaster experience, using insight, data, and feedback to inform product decisions and prioritisation.
- Work closely with Technology leadership to shape long‑term EPOS / Common Processing Core capability evolution, extending beyond contracted transformation deliverables.
- Ensure product and design decisions support scalability, resilience, and future extensibility, enabling the platform to evolve with changing business and technology needs.
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk.
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Product Owner - EPOS employer: Post Office Ltd
At Post Office Ltd, we pride ourselves on being a supportive and inclusive employer, offering a dynamic work culture that values innovation and community impact. As a Branch Change Delivery Specialist in Scotland or the West Midlands, you'll benefit from a competitive salary, generous annual leave, and extensive professional development opportunities, including access to over 400 online courses. Join us in shaping the future of essential services while enjoying a comprehensive benefits package and the chance to make a meaningful difference in the lives of our customers and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner - EPOS
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Post Office Ltd!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Post Office Ltd would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Post Office Ltd through your school's career services!
We think you need these skills to ace Product Owner - EPOS
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner - EPOS, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner - EPOS position at Post Office Ltd. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Post Office Ltd
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
