At a Glance
- Tasks: Lead the development of the Branch Hub platform, enhancing user experience and digital services.
- Company: Join Post Office Ltd, a vital part of UK communities with a commitment to innovation.
- Benefits: Enjoy 27.5 days leave, bonuses, and continuous learning opportunities.
- Other info: Embrace diversity in an inclusive workplace that values every voice.
- Why this job: Make a real impact by transforming branch support through digital innovation.
- Qualifications: Experience as a Product Owner with strong skills in ServiceNow and agile environments.
The predicted salary is between 50000 - 60000 £ per year.
We are looking for a Product Owner to drive the development and delivery of the Branch Hub platform – a critical ServiceNow CSM solution supporting branches and Postmasters through a single, integrated digital experience. This role plays a key part in the Network Operating Model transformation, helping to digitise and automate branch support, improve user experience, and enable scalable, AI‑enabled services. Working closely with Product, Technology and business stakeholders, you will translate product vision into actionable delivery, ensuring Branch Hub continues to evolve as the primary digital entry point for branch interactions.
What we can do for you:
- 27.5 days annual leave that increases with tenure
- Up to 18% on target bonus opportunity
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever‑evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office ‘Everybody’s Business’. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all. We are a Disability‑Confident Employer and provide reasonable adjustments to applicants with disabilities.
What you’ll need to succeed:
- Experience in a Product Owner or similar role delivering digital service or platform solutions.
- Strong experience with ServiceNow CSM or similar workflow and case management platforms.
- Demonstrated experience working with front‑line users and facilitating discovery workshops.
- Proven delivery within agile product teams in complex environments.
- Strong understanding of digital self‑service, workflows, knowledge management, and service design.
- Ability to translate branch and business needs into clear product outcomes.
- Strong communication and stakeholder‑management skills across all levels.
- Commercial awareness and benefits‑focused delivery approach.
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face‑to‑face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future built on progress and integrity, we’d love to hear from you.
Product Owner - Branch Hub employer: Post Office Ltd
At Post Office Ltd, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions diversity and inclusion. With competitive benefits such as 27.5 days of annual leave, a generous bonus structure, and continuous learning opportunities, we empower our employees to thrive in their careers while making a meaningful impact in the communities we serve. Join us at our Wood Street location, where your contributions will help shape the future of our digital services and enhance the experiences of our postmasters and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner - Branch Hub
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Product Owner role. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills through a portfolio or case studies. If you’ve worked on relevant projects, share them! This gives potential employers a taste of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining us.
We think you need these skills to ace Product Owner - Branch Hub
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Product Owner role. Highlight your experience with digital service platforms and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the Branch Hub platform and how you can contribute to our mission. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Agile Experience:Since this role involves working in agile product teams, be sure to showcase your experience in this area. Mention specific projects where you've successfully delivered outcomes in complex environments. We want to know how you can hit the ground running!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Post Office Ltd
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the Branch Hub platform and its role within ServiceNow CSM. Familiarise yourself with its features, benefits, and how it supports users. This will help you articulate your vision for the product and demonstrate your passion for driving its development.
✨Showcase Your Agile Experience
Be prepared to discuss your experience working in agile product teams. Share specific examples of how you've successfully delivered digital service solutions in complex environments. Highlight your role in facilitating discovery workshops and how you’ve engaged with front-line users to gather insights.
✨Communicate Clearly and Confidently
Strong communication skills are key for a Product Owner. Practice articulating your thoughts clearly and confidently, especially when discussing stakeholder management. Be ready to explain how you translate business needs into actionable product outcomes, as this will be crucial for the role.
✨Emphasise Your Commitment to Diversity and Inclusion
Since the company values diversity and inclusion, be sure to express your understanding of its importance in the workplace. Share any experiences you have that demonstrate your commitment to fostering an inclusive environment, and how you can contribute to making the Post Office a place where everyone feels valued.
