Product Architect (Post Office Insurance)

The Product Architect is responsible for defining, documenting and owning high-quality product and integration specifications that enable the effective delivery of insurance products across Policy Administration Systems (PAS) and aggregator integration frameworks. The role is also accountable for ensuring that product and integration specifications embed appropriate risk considerations, regulatory requirements and control design at the point of definition, supporting compliant delivery and good customer outcomes. The role acts as a critical bridge between Commercial, Product, Technology and external partners, ensuring that product intent is translated into clear, structured and deliverable technical specifications. This includes ensuring alignment to architectural standards, integration requirements and delivery constraints, enabling efficient implementation and reducing delivery risk. The role will play a key part in supporting the organisation’s IT replatforming and strategic partnerships with software houses and aggregators, ensuring consistency, clarity and scalability of product design. This role offers you an incredible opportunity to join Post Office Insurance at the start of an ambitious period of growth.

What we can do for you: Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 28 days annual leave that increases with tenure + bank holidays
• Life assurance
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed: To be successful in this role you will have proven experience in a product, proposition, commercial or insurance role (preferably within financial services). In addition to this you will have:

• Strong understanding of insurance product structures, policy administration systems and product lifecycles.
• Experience working with aggregator integrations (e.g. quote/bind journeys, data exchange formats, APIs).
• Demonstratable experience working in large-scale transformation or IT replatforming programmes.
• Good understanding of system architecture principles and integration design (APIs, data mapping, interfaces).
• Strong analytical skills with the ability to translate complex requirements into clear, structured outputs.
• Experience working with structured documentation methodologies (e.g. user stories, functional specs, data mapping).
• Demonstrated experience using insight and MI to support product decisions.
• Understanding of FCA product governance and Consumer Duty expectations (desirable).
• Professional qualifications (ACII, product management, commercial strategy) beneficial but not essential.

About us: Post Office Insurance (POI) is a specialist insurance business that’s a regulated subsidiary of Post Office. Our highly skilled experts work to offer a full range of personal lines insurance products. We cover everything from travel, home, motor, pet and gadgets insurance. With a focus on customer value, we’re the UK market leader in travel insurance, selling over one million policies each year. There is much work to be done in achieving our growth ambitions. We're looking for people that emphasise value and service for our customers, helping us offer innovative and quality insurance products, whilst remaining focused on our purpose and strategic intent.

Application Guidance: If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk.