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For Companies At a Glance
- Tasks: Deliver excellent customer service and process various postal and financial transactions.
- Company: Join the UK's trusted postal service with a supportive team.
- Benefits: 28 days holiday, pension scheme, and full training provided.
- Why this job: Be the welcoming face of your community and make a difference.
- Qualifications: Strong communication skills and a positive, customer-first attitude.
- Other info: Enjoy a friendly environment with recognition schemes and incentives.
The predicted salary is between 20000 - 28000 £ per year.
Overview
Join the Trusted Face of the UK’s Postal Service. Post Office Ltd is looking for a Counter Clerk to join our team and be the welcoming face of our local branch. You’ll play a vital role in delivering essential services to the community while working in a supportive and inclusive environment.
Responsibilities
- Deliver excellent customer service at the counter
- Process a wide range of postal and financial transactions, including mail, bill payments, banking, travel money, and identity services
- Handle cash and card payments accurately and securely
- Offer advice and guidance on Post Office products and services
- Ensure compliance with security, fraud prevention, and operational procedures
- Keep the branch tidy, well-stocked, and welcoming for customers
- Support your team with general administrative and retail tasks
What We’re Looking For
- Strong communication and interpersonal skills
- Good numeracy and attention to detail
- A positive attitude with a customer-first approach
- Ability to work in a fast-paced retail environment
- Previous experience in a customer service, retail, or cashier role (desirable but not essential)
What We Offer
- 28 days holiday (pro-rata) including bank holidays
- Pension scheme
- Full training provided – no experience necessary
- Supportive, friendly team environment
- Recognition schemes and staff incentives
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Post Office Clerk employer: Post Office Ltd
Contact Detail:
Post Office Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Office Clerk
✨Tip Number 1
Get to know the Post Office inside out! Familiarise yourself with their services and products so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or provide advice. Role-playing with a friend can help you feel more prepared and relaxed when it’s your turn to shine.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the role and are serious about joining the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Post Office Clerk
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you’ve gone above and beyond to help customers in the past, as this is key for a role like a Counter Clerk.
Be Detail-Oriented: Since you'll be handling cash and processing transactions, it’s important to demonstrate your attention to detail. Mention any relevant experiences where accuracy was crucial, so we know you can keep things running smoothly at the counter.
Keep It Friendly and Professional: Your application should reflect a positive attitude and a friendly tone. We’re looking for someone who can be the welcoming face of our branch, so let your personality shine through while keeping it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Post Office Ltd
✨Know Your Customer Service Basics
Since the role is all about delivering excellent customer service, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you have a customer-first approach, which is exactly what they’re looking for.
✨Familiarise Yourself with Postal Services
Take some time to research the various services offered by Post Office Ltd. Understanding postal and financial transactions, like mail handling and bill payments, will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Practice Your Numeracy Skills
As a Counter Clerk, you'll need to handle cash and card payments accurately. Brush up on your basic maths skills and practice quick calculations. You might even want to do a few mock transactions with a friend to get comfortable with the process.
✨Show Your Team Spirit
The job involves supporting your team with various tasks, so be ready to discuss how you work well in a team environment. Share examples of how you've collaborated with others in previous roles, highlighting your positive attitude and willingness to help out wherever needed.
