At a Glance
- Tasks: Support and enhance the ServiceNow platform, focusing on incident management and service delivery.
- Company: Dynamic tech company in London with a commitment to innovation and teamwork.
- Benefits: Competitive salary, 25 days leave, healthcare, and ongoing learning opportunities.
- Other info: Embrace a diverse and inclusive workplace with excellent career growth potential.
- Why this job: Join a transformative team and make a real impact on IT service management.
- Qualifications: 3+ years as a ServiceNow Administrator with strong incident management skills.
The predicted salary is between 50000 - 65000 € per year.
As a ServiceNow Administrator, you will play a key role in supporting our transformation by ensuring the stability, reliability, and continuous improvement of the ServiceNow platform, with a strong focus on Incident Management. Provide day-to-day support for ServiceNow, delivering high-quality service in a fast-paced, incident-driven environment. Balance incident resolution with proactive platform admin and small enhancements while managing competing priorities.
Key responsibilities:
- ServiceNow ITSM administration (Incident Management focus)
- Incident/problem resolution
- Security & access control
- Small platform changes, upgrades & deployments
- Reporting & MI
- Knowledge management
- Collaboration with internal and external teams
What we can do for you:
- 25 days annual leave, increasing with tenure
- Access to Benenden Healthcare
- Life assurance
- Employee Assistance Programme and benefits platform
- Ongoing learning and development opportunities
What you’ll need to succeed:
- 3+ years’ experience as a ServiceNow Administrator
- ServiceNow Certified System Administrator (CSA)
- Strong hands-on experience supporting Incident Management
- Experience delivering small platform changes and maintaining platform stability
- Excellent prioritisation and multitasking skills, managing multiple competing demands
- Strong communication and customer service skills
- Experience with documentation, reporting, and operational MI
- Working knowledge of ITIL processes (ITIL certification desirable)
- Experience working with offshore teams or ServiceNow partners
- Knowledge Management experience within ServiceNow
We are committed to Equity, Diversity, and Inclusion and are proud to be an equal opportunity employer.
ServiceNow Platform Admin in London employer: Post Office Ltd
Join a dynamic team in the heart of London as a ServiceNow Platform Admin, where you will be integral to our technology transformation. We pride ourselves on fostering a supportive work culture that prioritises employee growth through ongoing learning opportunities and a comprehensive benefits package, including generous annual leave and healthcare support. With a commitment to equity, diversity, and inclusion, we offer a rewarding environment for those looking to make a meaningful impact in IT service management.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Platform Admin in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with Incident Management or platform changes, consider creating a portfolio or a case study. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on ITIL processes and ServiceNow functionalities. We recommend practising common interview questions related to incident resolution and platform stability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace ServiceNow Platform Admin in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a ServiceNow Administrator, especially your skills in Incident Management. We want to see how your background aligns with what we’re looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the ServiceNow platform and how you can contribute to our team. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Your Skills:In your application, make sure to highlight your hands-on experience with ServiceNow, particularly in incident resolution and platform changes. We’re keen on seeing your problem-solving skills and how you manage competing priorities in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Post Office Ltd
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around Incident Management. Be ready to discuss your hands-on experience and any small platform changes you've implemented. This will show that you’re not just familiar with the platform but can actively contribute to its stability and improvement.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved incidents in a fast-paced environment. Think about specific challenges you faced and how you prioritised tasks to manage competing demands. This will demonstrate your ability to handle the pressures of the role effectively.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you may need to collaborate with non-technical teams. Being able to convey your ideas clearly will set you apart from other candidates.
✨Highlight Your ITIL Knowledge
If you have ITIL certification or experience, make sure to mention it! Discuss how you’ve applied ITIL processes in your previous roles, particularly in relation to incident management. This shows that you understand best practices and can bring valuable insights to the team.
