At a Glance
- Tasks: Lead the vision and strategy for innovative service platforms at Post Office.
- Company: Join a community-focused company dedicated to evolving essential services.
- Benefits: Enjoy competitive salary, generous leave, bonuses, and extensive development opportunities.
- Other info: Be part of a diverse team committed to meaningful change and community service.
- Why this job: Make a real impact by shaping customer experiences with cutting-edge technology.
- Qualifications: Degree in Technology or Business; proven experience as a Product Owner.
The predicted salary is between 60000 - 72000 £ per year.
The Product Owner for Service Platforms & Experience is responsible for defining and delivering the product vision, strategy and roadmap for the platforms and capabilities that underpin service experiences across the Post Office. The role focuses on creating a modern, integrated service ecosystem that enables seamless, efficient and customer-centric interactions for colleagues, postmasters, business customers and consumers.
Working across the end-to-end service technology landscape including case management, CRM, workflow, knowledge management, self-service and emerging AI-enabled capabilities—the role will drive the evolution from fragmented solutions to a coherent, scalable and data-driven product ecosystem. As a senior product leader, the role works closely with Technology, Operations, Architecture and Transformation to align product direction to enterprise priorities, ensuring platforms deliver measurable improvements in customer outcomes, operational efficiency and colleague productivity.
What We Can Do For You
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 10% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed
To be successful in this role you will be well versed in the below:
Qualifications
- Degree or equivalent experience in Technology, Business, or related discipline
Experience
- Proven experience operating as a Product Owner/Product Manager within complex, enterprise-scale technology environments
- Strong experience defining, shaping and evolving service platform products that support colleague, business customer and consumer experiences
- Experience setting product vision, strategy and roadmaps, with a clear focus on measurable value, product outcomes and user needs rather than delivery outputs
- Experience owning and prioritising product backlogs, translating strategic outcomes, user needs and operational requirements into clear product priorities
- Experience working within large-scale programmes, shaping product direction and ensuring alignment to strategic, operational and technology outcomes
- Experience influencing multiple teams, suppliers and stakeholders, providing clear product direction while maintaining accountability for outcomes and value
- Experience translating business, customer, colleague and operational needs into coherent product outcomes, priorities and delivery plans
- Experience balancing live service stability, resilience and performance with ongoing product evolution in business-critical environments
- Experience integrating service product capabilities within complex enterprise architectures, including dependencies across service, customer, operational, data and digital platforms
- Strong experience using data, insight, service performance measures and user feedback to drive product decisions, prioritisation, continuous improvement and adoption
Skills And Capabilities
- Strong product ownership across vision, roadmap, backlog, and value delivery
- Ability to balance transformation delivery with operational stability
- Excellent stakeholder management across Technology, Operations, and senior leadership
- Strong analytical and problem-solving skills
- Ability to operate in complex, highly regulated environments
- Strong communication skills, translating technical concepts into business outcomes
- Collaborative and product-focused, with a strong sense of ownership and accountability
About Us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact us.
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Product Owner - Service Platforms & Experience in London employer: Post Office Ltd
At Post Office Ltd, we pride ourselves on being a supportive and inclusive employer, offering a dynamic work culture that values innovation and community impact. As a Branch Change Delivery Specialist in Scotland or the West Midlands, you'll benefit from a competitive salary, generous annual leave, and extensive professional development opportunities, including access to over 400 online courses. Join us in shaping the future of essential services while enjoying a comprehensive benefits package and the chance to make a meaningful difference in the lives of our customers and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner - Service Platforms & Experience in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Post Office Ltd!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Post Office Ltd would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Post Office Ltd through your school's career services!
We think you need these skills to ace Product Owner - Service Platforms & Experience in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner - Service Platforms & Experience, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner - Service Platforms & Experience position at Post Office Ltd. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Post Office Ltd
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
