At a Glance
- Tasks: Lead IT services to ensure reliability, security, and alignment with business needs.
- Company: Join Post Office Insurance, a leader in personal lines insurance.
- Benefits: Competitive salary, 28 days leave, life assurance, and continuous learning opportunities.
- Other info: Embrace diversity and inclusivity in a supportive workplace.
- Why this job: Be part of an ambitious growth journey in a dynamic insurance environment.
- Qualifications: Proven IT Services experience, especially in the Insurance sector, with strong cybersecurity knowledge.
The predicted salary is between 80000 - 100000 £ per year.
As Head of IT services you will undertake a critical role responsible for ensuring our IT services, suppliers and technology controls operate reliably, securely, and in alignment with business needs. Your role will ensure that we maximise value from outsourced partners and maintain a robust cyber and operational risk posture.
The Head of IT Services is required to proactively participate in the development and delivery of functional strategy and commercial objectives, always modelling appropriate leadership behaviours and demonstrating a customer first mindset. This role offers you an incredible opportunity to join Post Office Insurance at the start of an ambitious period of growth and change.
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 28 days annual leave that increases with tenure + bank holidays
- Life assurance
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
To be successful in this role, you will be an experienced IT Services professional with proven experience in the Insurance and ideally Insurance Broking sector. In addition to this, you will demonstrate:
- Proven experience managing high value, large IT outsourcing contracts.
- Extensive hands on experience across infrastructure, networks, cloud services, and application management.
- Strong knowledge of cybersecurity, including vulnerability management, patching governance, and secure-by-design principles.
- Proven capability in managing ITIL‑aligned service management processes (incident, problem, change, and release management).
- Understanding of regulatory and compliance frameworks such as PCI‑DSS, GDPR, and FCA requirements (preferred).
- Professional certifications (ITIL, CISSP, CISM, AWS/Azure, or similar) beneficial.
- Possess first-class communication skills with the ability to collaborate and influence.
Post Office Insurance (POI) is a specialist insurance business that’s a regulated subsidiary of Post Office. Our highly skilled experts work to offer a full range of personal lines insurance products. We cover everything from travel, home, motor, pet and gadgets insurance. With a focus on customer value, we’re the UK market leader in travel insurance, selling over one million policies each year.
There is much work to be done in achieving our growth ambitions. We're looking for people that emphasise value and service for our customers, helping us offer innovative and quality insurance products, whilst remaining focused on our purpose and strategic intent.
If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact.
Head of IT Services (Post Office Insurance) in London employer: Post Office Ltd
Post Office Insurance is an exceptional employer, offering a dynamic work environment in the heart of London with a strong commitment to employee growth and inclusivity. With a competitive salary and a comprehensive benefits package, including generous annual leave and continuous learning opportunities, we empower our team to thrive as we embark on an exciting journey of growth and innovation in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Services (Post Office Insurance) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and insurance sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! Create a personal website or LinkedIn profile that highlights your experience in managing IT services and outsourcing contracts. Share articles or insights related to cybersecurity and ITIL processes to demonstrate your knowledge and passion.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT service management and cybersecurity. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experience clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Post Office Insurance. Let’s make this happen together!
We think you need these skills to ace Head of IT Services (Post Office Insurance) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of IT Services role. Highlight your experience in managing IT outsourcing contracts and your hands-on skills in infrastructure and cybersecurity. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our growth at Post Office Insurance. Keep it engaging and relevant to the job description.
Showcase Your Certifications:If you've got professional certifications like ITIL, CISSP, or AWS/Azure, make sure they stand out in your application. These credentials are super important for us, so don’t be shy about flaunting them!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Post Office Ltd
✨Know Your IT Services Inside Out
Make sure you brush up on your knowledge of IT services, especially in the insurance sector. Be ready to discuss your experience with managing large IT outsourcing contracts and how you've maximised value from suppliers in the past.
✨Showcase Your Cybersecurity Savvy
Given the importance of cybersecurity in this role, prepare to talk about your hands-on experience with vulnerability management and secure-by-design principles. Bring examples of how you've implemented these practices in previous roles.
✨Demonstrate Your Leadership Skills
As a Head of IT Services, you'll need to model appropriate leadership behaviours. Think of instances where you've led teams or projects successfully, and be ready to share how you foster collaboration and a customer-first mindset.
✨Familiarise Yourself with Compliance Frameworks
Understanding regulatory frameworks like PCI-DSS and GDPR is crucial. Brush up on these topics and be prepared to discuss how you've ensured compliance in your previous roles, as this will show your readiness for the challenges ahead.
