At a Glance
- Tasks: Lead the vision and roadmap for customer identity solutions in a dynamic tech environment.
- Company: Join Post Office Ltd, a trusted community pillar embracing digital innovation.
- Benefits: Enjoy competitive salary, generous leave, bonuses, and extensive development opportunities.
- Other info: Be part of a diverse team committed to meaningful change and community service.
- Why this job: Make a real impact on secure, customer-centric digital products that shape the future.
- Qualifications: Experience in product management with a focus on Identity and Access Management.
The predicted salary is between 63000 - 77000 £ per year.
Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Head of Identity
Contract Type: Permanent
Working pattern: Full Time
Location: London
Closing Date: Friday 13th November (Please note we may close the advert sooner due to high volume of applicants)
What to expect
Reporting to the Head of Identity, you'll own the end-to-end vision, roadmap and backlog for customer identity capabilities, including registration, authentication, account recovery, profile management and consent management. You'll work closely with technology, cybersecurity and product teams to deliver innovative identity solutions that balance customer experience, security and regulatory requirements.
Key responsibilities will include:
- Defining and delivering the product vision and roadmap for Customer Identity services.
- Owning and prioritising the product backlog based on business value, customer needs, security risk and compliance requirements.
- Leading the delivery of customer identity capabilities across the Post Office digital ecosystem.
- Working with technology teams, architects and third-party suppliers to deliver secure and scalable identity solutions.
- Collaborating with cybersecurity, compliance and business stakeholders to ensure identity services align with organisational objectives.
- Acting as the primary point of contact for Customer Identity across product and delivery teams.
- Driving continuous improvement through customer insight, stakeholder feedback and performance analysis.
- Ensuring accessibility, user experience and regulatory considerations are embedded throughout the product lifecycle.
- Supporting the wider Identity Centre of Excellence and contributing to the organisation's strategic identity roadmap.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 10% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
We're looking for an experienced Product Owner or Product Manager with a strong understanding of Identity and Access Management (IAM) and a passion for delivering secure, customer-centric digital products. You’ll have:
- Proven experience as a Product Owner, Product Manager or similar role within Identity, Cyber Security, Digital or Technology environments.
- Strong knowledge of Identity and Access Management principles, including Authentication, Authorisation, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Identity Governance and Administration (IGA) and Privileged Access Management (PAM).
- Experience managing product roadmaps, backlogs and prioritisation within Agile environments.
- A track record of delivering complex technology initiatives across multiple stakeholders and teams.
- Experience collaborating with engineers, architects, security specialists and business leaders.
- Strong stakeholder management, communication and influencing skills.
- The ability to make informed, data-driven decisions and balance business priorities with risk and compliance considerations.
- Experience working within large-scale or regulated organisations would be advantageous.
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact us.
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Customer Identity Product Owner in London employer: Post Office Ltd
At Post Office Ltd, we pride ourselves on being a supportive and inclusive employer, offering a dynamic work environment in the heart of London. With a strong focus on employee development, we provide access to over 400 online courses, mentoring, and apprenticeships, ensuring that our team members can grow and thrive in their careers. Our comprehensive benefits package, including generous annual leave, a robust pension scheme, and 24/7 digital GP services, reflects our commitment to the well-being of our employees and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Identity Product Owner in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Post Office Ltd!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Post Office Ltd would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Post Office Ltd through your school's career services!
We think you need these skills to ace Customer Identity Product Owner in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Customer Identity Product Owner, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Customer Identity Product Owner position at Post Office Ltd. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Post Office Ltd
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
