At a Glance
- Tasks: Lead change initiatives and ensure smooth implementation of the new operating model.
- Company: Join Post Office Ltd, a vital part of UK communities with a commitment to service.
- Benefits: Enjoy 27.5 days leave, bonuses, car allowance, and extensive development opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real impact in a transformative role that shapes the future of our services.
- Qualifications: Experience in change management and strong stakeholder engagement skills required.
The predicted salary is between 60000 - 75000 £ per year.
The Change Manager – Operating Model is responsible for providing central coordination and oversight of change activity across TOM-related initiatives. They will ensure that change is sequenced, aligned and delivered at a pace the organisation can absorb. The role acts as the TOM Programme’s “air traffic control” for change, ensuring a coherent narrative as the new operating model is implemented. By orchestrating the overall change landscape across the TOM programme, the role minimises disruption and supports successful adoption of the new operating model. This is a pivotal role as part of our transformation, responsible for maintaining and protecting the integrity of the Target Operating Model, ensuring all design decisions align to agreed principles and end-state outcomes.
What we can do for you: Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed: To be successful in this role, you will be an experienced portfolio Change Manager, having worked on large scale transformation programmes. In addition to this, you will:
- Possess substantial experience convening multiple stakeholders and through successful relationships, leading key cross-functional projects to drive results across the organisation.
- Demonstrate strong change orchestration and sequencing capability.
- Have a deep understanding of Target Operating Model (TOM) design and implementation.
- Showcase ability to translate complex operating model changes into clear, compelling narratives.
- Be an empowering senior manager who can speak with knowledge, authority, and confidence in their subject matter, guiding their team toward success.
- An expert advisor with ability to apply advanced knowledge of Transformation specialism as well as broad knowledge of related areas.
- Demonstrate advanced influencing and communication skills; using a range of techniques to deliver messages effectively, make an impact and drive a successful outcome.
About us: At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future built on progress and integrity, we’d love to hear from you.
Application Guidance: Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please reach out.
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Change Manager - Operating Model in London employer: Post Office Ltd
At Post Office Ltd, we pride ourselves on being a transformative employer that values innovation and community impact. Our supportive work culture fosters personal and professional growth through extensive development programmes and a comprehensive benefits package, including generous leave and a strong pension scheme. Located in the vibrant City of London, we offer a unique opportunity to be part of meaningful change while enjoying a collaborative environment that champions diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Change Manager - Operating Model in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and the company culture. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding the Target Operating Model (TOM) inside out. Be ready to discuss how your past experiences align with the role's requirements. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your storytelling skills! You’ll need to translate complex changes into clear narratives. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make your experiences memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our transformation journey.
We think you need these skills to ace Change Manager - Operating Model in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with change management and transformation programmes. We want to see how your skills align with the role of Change Manager – Operating Model.
Showcase Your Storytelling Skills:Since this role involves translating complex changes into clear narratives, use your application to demonstrate your ability to communicate effectively. Share examples where you've successfully conveyed change initiatives to stakeholders.
Highlight Stakeholder Engagement:We’re looking for someone who can convene multiple stakeholders. In your application, mention specific instances where you’ve built relationships and led cross-functional projects to drive results.
Apply Through Our Website:Don’t forget to submit your application through our careers page! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Post Office Ltd
✨Know Your Change Management Stuff
Make sure you brush up on your knowledge of change management principles, especially around Target Operating Models. Be ready to discuss your past experiences in leading large-scale transformation programmes and how you've successfully orchestrated change.
✨Stakeholder Engagement is Key
Prepare examples of how you've convened multiple stakeholders in previous roles. Think about specific projects where your relationships made a difference and be ready to share how you navigated challenges to drive results.
✨Craft Your Narrative
Since the role involves translating complex changes into clear narratives, practice explaining your past projects in a way that’s easy to understand. Use storytelling techniques to make your experiences relatable and impactful.
✨Show Off Your Communication Skills
Be prepared to demonstrate your influencing and communication skills during the interview. Think of various techniques you've used to deliver messages effectively and how they led to successful outcomes in your previous roles.
