At a Glance
- Tasks: Lead the operational management of our PUDO function with Amazon and DHL.
- Company: Join Post Office Ltd, a vital part of UK communities.
- Benefits: Enjoy 27.5 days leave, bonuses, car allowance, and extensive training.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in service delivery while working with top carriers.
- Qualifications: Experience in the Carrier industry and strong account management skills.
The predicted salary is between 50000 - 65000 £ per year.
Lead Service Delivery Manager for the Pick Up Drop Off (PUDO) function, focused on the operational management of our Amazon and DHL Carriers and ensuring day-to-day service requirements and expectations are met. You will work closely with Carrier Partners to deliver the PUDO strategy, develop a deep understanding of key drivers for Postmasters and customers through insight, research and feedback, and conduct regular review meetings to ensure SLAs and contractual compliance are met. The Lead Service Delivery Manager will role model the Post Office behaviours and demonstrate an Operator-first mindset.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed to achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
Qualifications
To be successful in this role you will have experience working in the Carrier industry, ideally with experience of service reviews. In addition to this, the ideal candidate will have:
- Account management experience of large-scale service businesses
- Strong presentation skills and ability to present data concisely to a wide range of stakeholders
- A natural networker who knows where the best knowledge and skills reside in the business
- Strong communication and stakeholder engagement skills
- Ability to work at pace with high levels of tenacity
About us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently, with resilience and a deep sense of responsibility to our postmasters, partners and the communities they serve.
Application Guidance
Our commitment to embracing diversity extends beyond just words. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk. We’re grateful for your interest in this opportunity and value every application. Please note the advert may close early if we receive a high volume of applications. We’re unable to provide individual feedback on all submissions.
Lead Service Delivery Manager employer: Post Office Ltd
At Post Office Ltd, we pride ourselves on being a supportive and inclusive employer, offering a dynamic work culture that values innovation and community impact. As a Branch Change Delivery Specialist in Scotland or the West Midlands, you'll benefit from a competitive salary, generous annual leave, and extensive professional development opportunities, including access to over 400 online courses. Join us in shaping the future of essential services while enjoying a comprehensive benefits package and the chance to make a meaningful difference in the lives of our customers and communities.
