L&D Trainer - Capability

As a Learning & Development Trainer - Capability you will join us on our journey and undertake a valuable role reporting to the Learning & Development Manager. The Learning & Development Partner – Trainer is responsible for the design, coordination, and delivery of high‑quality, engaging learning interventions that support the organisation’s Performance, Talent and Development agenda. The role plays a critical part in equipping colleagues with the skills, knowledge and behaviours needed to support organisational performance, cultural alignment and transformation.

As a learning practitioner, the L&D Partner – Trainer leads the facilitation of enterprise‑wide development programmes, workshops and learning solutions, ensuring they are practical, inclusive and aligned to business priorities. This role brings learning to life by creating impactful training experiences that drive capability building and sustained behaviour change.

Acting as a trusted partner to the business, the L&D Partner – Trainer provides guidance and insight on learning and development solutions, coaching colleagues and leaders to embed performance and development practices effectively. Working closely with People colleagues and functional leadership teams, the role ensures stakeholders are fully engaged, confident and supported to maximise the value of performance, talent and development initiatives, helping to build future‑ready capability across Post Office.

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

• Qualifications: Degree or equivalent experience in HR, L&D, Psychology, or related field; Relevant professional accreditation (e.g. CIPD, coaching, psychometrics, development tools)
• Experience: Strong experience in designing and delivering performance, talent and development initiatives in a large, complex organisation; Confident working with, providing guidance and influencing senior stakeholders and executives on performance, talent and development initiatives; Skilled in assessing and advancing performance, talent and development initiatives based on feedback and external analysis; Experience working with external learning partners, internal and external system partners, coaches, or leadership development providers; Able to evaluate performance, talent and development outcomes and translate insights into action; Ability to handle sensitive data and information confidentially and discreetly; Strong presentation and delivery skills; Excellent written and oral communication skills.
• Skills & Capabilities: Project and Programme Management – Organised and reliable in managing cyclical activities across multiple initiatives; Stakeholder Engagement – Builds trust and credibility with senior leaders and colleagues; Facilitation & Coaching Skills – Confident leading senior sessions and enabling reflective, engaging learning; Insight-Driven – Uses data, feedback, and succession insight to inform design and prioritisation; Cultural Credibility – Role models values and behaviours and inspires confidence in others; Collaborative – Works well across teams, functions, and external providers to achieve impact; Leadership Development Expertise – Understands how to build strategic, behavioural, and inclusive leadership capability.

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you.