Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Retail Communications team and drive impactful communication strategies.
- Company: Join a dynamic Post Office team focused on innovation and inclusion.
- Benefits: Enjoy 27.5 days leave, competitive salary, and a generous pension scheme.
- Why this job: Make a real difference in a role that shapes communication across the business.
- Qualifications: Proven experience in leading communications in a retail environment.
- Other info: Access to over 400 online courses for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
The Head of Retail Communications is a senior member of the Commercial operations team, responsible for the development and delivery of functional strategies, always modelling the Post Office behaviours and demonstrating a Partner first mindset. The Head of Retail Communications will lead the channel communications team owning the end to end delivery of all communications for the network. They will drive a culture of inclusion, continuous improvement, and high performance in the teams they lead, delivering the end to end communication plan for all operators, field team and branches to ensure all communications are delivered with a consistent tone of voice aligned to the Post Office strategic Plan and enable all teams to drive decision-making across the Business, Customers and Partners.
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
To be successful in this role, you will need to have demonstrable experience leading and developing a Communications function within Retail. In addition you will possess:
- Extensive experience in setting up new processes and platforms to deliver communication strategies in a large corporate business
- Substantial experience convening multiple stakeholders and through successful relationships, leading key cross‑functional projects to drive results across the organisation
- Experience in leading and driving change aligned to functional and business strategies
- Experience in B2B franchise management would be of interest
- An understanding of data privacy laws, governance, risk, and budget management
- Advanced influencing and communication skills; using a range of techniques to deliver messages effectively, make an impact and drive a successful outcome
- Ability to maintain strong and influential relationships with senior stakeholders and leaders to build support for business plans
- Strong commercial business acumen and ability to make data-driven business decisions
- A track record of actively promoting equality, diversity, and inclusion within all areas of responsibility and in particularly in commercial operations function
Head of Retail Communications employer: Post Office Ltd
Contact Detail:
Post Office Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail Communications
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail communications field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or hiring managers, be ready to discuss your experience leading communication strategies. Bring examples of successful projects you've managed and how they’ve driven results. This is your time to shine!
✨Tip Number 3
Tailor your approach! Research the company’s culture and values, especially around inclusion and high performance. When you chat with them, make sure to align your experiences with what they’re looking for. It shows you’re not just another candidate; you’re the right fit!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Plus, it gives you a better chance to showcase your passion for the role and the company.
We think you need these skills to ace Head of Retail Communications
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Retail Communications role. Highlight your experience in leading communications functions and any relevant projects that showcase your ability to drive change and results.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that align with the job description, especially around stakeholder management and communication strategies.
Be Authentic: Let your personality shine through in your application. We value a Partner first mindset, so share your passion for inclusion and continuous improvement in your writing to show how you fit into our culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our team!
How to prepare for a job interview at Post Office Ltd
✨Know Your Stuff
Before the interview, dive deep into the company’s values and recent developments. Understand their communication strategies and how they align with the Post Office's goals. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led communication functions in retail settings. Highlight specific projects where you drove change and improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses for maximum impact.
✨Engage with Stakeholders
Think about how you’ve built relationships with stakeholders in the past. Be ready to discuss your approach to convening multiple parties and leading cross-functional projects. This will showcase your ability to influence and drive results across the organisation.
✨Emphasise Inclusion and Diversity
Since promoting equality, diversity, and inclusion is key for this role, prepare to discuss how you've actively supported these values in your previous positions. Share specific initiatives or changes you've implemented that fostered an inclusive environment.