At a Glance
- Tasks: Lead and shape the Corporate Service Management strategy for service excellence.
- Company: Dynamic organisation focused on innovation and customer outcomes.
- Benefits: Competitive salary, generous leave, bonuses, and extensive development opportunities.
- Other info: Join us in a pivotal role with excellent career growth potential.
- Why this job: Make a real impact by leading high-performing teams and driving continuous improvement.
- Qualifications: Proven leadership in Service Management and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 € per year.
Salary: Competitive plus comprehensive benefits package
Grade: 4
Contract Type: 12 Month Fixed Term Contract
Location: London
Closing Date: 13 May 2026
What to expect
As Head of Corporate Service Management, you will play a pivotal leadership role within our Technology Services function, shaping and delivering a strategic Service Management capability that ensures service stability, performance excellence, and strong customer outcomes. You will be responsible for defining and executing a Service Management strategy aligned with organisational objectives, ensuring services are efficient, resilient, and cost-effective. Working closely with senior stakeholders across the business, you will influence decision-making, lead complex escalations, and drive continuous improvement across multi-supplier environments.
What you’ll do
- Set and lead the Corporate Service Management strategy, ensuring services are efficient, resilient, customer-focused and aligned to business objectives, while driving continuous improvement and innovation.
- Provide strong, visible leadership to the Corporate Service Management team, building a culture of accountability, collaboration, high performance and continuous development.
- Own service performance and operational excellence by establishing and monitoring SLAs, KPIs and service standards, analysing performance data and driving improvement across multi-supplier environments.
- Act as the senior escalation and engagement lead, partnering with executives, Postmasters, suppliers and key stakeholders to manage service performance, resolve complex issues and maintain alignment on priorities.
- Ensure robust governance, risk and financial control by overseeing budgets, resource allocation, business continuity, service readiness and programme support to deliver high-quality, cost-effective services.
This role offers a significant opportunity to lead high-performing teams, manage a substantial budget, and provide senior oversight of critical services and programmes that directly support Postmasters, colleagues, and partners. You will be a visible, trusted leader, embedding best practice governance, risk management, and financial control, while championing innovation and operational excellence.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed
- Proven experience setting and leading Service Management strategy within a complex organisation, with the ability to align services to business priorities while driving efficiency, resilience and continuous improvement.
- Strong people leadership capability, with experience leading and developing high-performing teams, fostering accountability, collaboration and a culture of continuous development.
- Deep expertise in service performance and operational excellence, including the ownership of SLAs, KPIs and service standards, and the ability to use insight and data to drive meaningful improvement across multi-supplier environments.
- Exceptional stakeholder management and influencing skills, with experience operating at senior levels, managing complex escalations and building effective relationships with executives, Postmasters, partners and suppliers.
- Robust commercial, financial and governance experience, including budget ownership, risk management, business continuity and service readiness, ensuring high-quality outcomes are delivered cost-effectively and sustainably.
Head of Corporate Service Management employer: Post Office Ltd
As an employer, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and well-being. Located in the vibrant city of London, we offer a competitive salary alongside a comprehensive benefits package, including generous annual leave, a robust pension scheme, and access to extensive professional development opportunities. Join us to lead high-performing teams in a role that not only shapes service excellence but also champions innovation and operational success.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Corporate Service Management
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience in service management and how it aligns with the role of Head of Corporate Service Management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, get your application in and let’s make it happen!
We think you need these skills to ace Head of Corporate Service Management
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Service Management. We want to see how your skills align with our needs, so don’t hold back on showcasing your achievements!
Showcase Leadership Skills:As a Head of Corporate Service Management, strong leadership is key. Use your application to demonstrate your ability to lead teams and drive performance. Share specific examples of how you've built high-performing teams in the past.
Highlight Stakeholder Management:We’re looking for someone who can manage complex relationships. In your application, mention your experience working with senior stakeholders and how you’ve successfully navigated escalations or challenges in previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Post Office Ltd
✨Know Your Service Management Strategy
Before the interview, make sure you have a solid understanding of what a successful Service Management strategy looks like. Be ready to discuss how you would align services with business objectives and drive continuous improvement. This shows that you’re not just familiar with the role but also have a vision for it.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading high-performing teams. Talk about how you've fostered a culture of accountability and collaboration in previous roles. This will demonstrate your capability to lead the Corporate Service Management team effectively.
✨Be Data-Driven
Since the role involves owning SLAs, KPIs, and service standards, come prepared with specific examples of how you've used data to drive improvements in service performance. Discuss any tools or methodologies you’ve employed to analyse performance data and implement changes.
✨Master Stakeholder Engagement
Think of instances where you successfully managed complex escalations or built relationships with senior stakeholders. Be ready to share these stories, as they will illustrate your exceptional stakeholder management skills and your ability to influence decision-making at high levels.
