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For Companies At a Glance
- Tasks: Provide exceptional customer service and assist with financial products and applications.
- Company: Join a reputable Post Office dedicated to enhancing customer experiences.
- Benefits: Enjoy a supportive team environment with opportunities for career development.
- Why this job: Be the face of the branch, making a real impact on customer satisfaction every day.
- Qualifications: Previous post office experience is essential; strong communication skills are a must.
- Other info: Flexible day shifts with weekend availability; thrive in a fast-paced environment.
The predicted salary is between 24000 - 36000 ÂŁ per year.
*** PREVIOUS POST OFFICE EXPERIENCE MANDATORY ***
- You’ll be integral in guiding and supporting valued branch customers
- Our client will look to you to proactively find ways to continually enhance customer experience
What you\’ll do
As the first point of contact in the branch, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, you’ll be:
- Provide exceptional face to face customer service in a timely manner whilst working in a fast-paced busy Branch environment
- Identifying opportunities to help customers with simple financial products
- Helping customers with passport and driving license applications
- Helping customers with other post office services
Key Skills
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of post office services to customers in a way that’s easy to understand.
You’ll also need:
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service
- Strong interpersonal skills and the ability to work well as part of a team
- Excellent communication and interpersonal skills with a genuine interest in building relationships
- The commitment to develop new skills and responsibilities
- Be resilient to a continuous changing environment
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Contract
Job function
-
Job function
Finance
-
Industries
Retail, Banking, and Postal Services
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Counter Clerk employer: Post Office Ltd
Contact Detail:
Post Office Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Clerk
✨Tip Number 1
Make sure to highlight your previous post office experience during any interactions. This is a mandatory requirement, so be prepared to discuss specific examples of how you've excelled in similar roles.
✨Tip Number 2
Demonstrate your customer service skills by preparing scenarios where you went above and beyond for a customer. This will show your commitment to providing exceptional service, which is crucial for this role.
✨Tip Number 3
Familiarise yourself with the various post office services, especially financial products and application processes like passports and driving licenses. Being knowledgeable will help you engage customers effectively.
✨Tip Number 4
Practice your communication skills by role-playing customer interactions with friends or family. This will help you convey information clearly and build rapport, which is essential for a Counter Clerk position.
We think you need these skills to ace Counter Clerk
Some tips for your application 🫡
Highlight Relevant Experience: Since previous post office experience is mandatory, make sure to clearly outline your relevant work history in your CV. Use specific examples of how you provided exceptional customer service in similar roles.
Showcase Customer Service Skills: In your cover letter, emphasise your passion for customer service and provide examples of how you've gone above and beyond to enhance customer experiences. Mention any specific skills that align with the job description, such as strong communication and interpersonal skills.
Tailor Your Application: Customise your CV and cover letter to reflect the key skills mentioned in the job description. Use keywords like 'attention to detail', 'resilience', and 'teamwork' to demonstrate that you understand the role's requirements.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Post Office Ltd
✨Showcase Your Post Office Experience
Since previous post office experience is mandatory, make sure to highlight your relevant background. Discuss specific roles and responsibilities you've had that relate directly to the Counter Clerk position.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Be ready to explain how you handle difficult situations and ensure a positive experience for customers.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice explaining complex information in simple terms, as you'll need to help customers understand various post office services.
✨Emphasise Teamwork and Adaptability
The ability to work well in a team and adapt to a fast-paced environment is crucial. Share experiences where you've collaborated with others and how you've thrived under pressure.
