At a Glance
- Tasks: Manage and deliver engaging content using CMS while collaborating with diverse teams.
- Company: Join a leading digital team at the Post Office, fostering innovation and inclusion.
- Benefits: Enjoy 25 days annual leave, competitive salary, and access to 400+ online courses.
- Other info: Embrace diversity and thrive in a supportive, dynamic work environment.
- Why this job: Make a real impact on customer experience through exciting digital projects.
- Qualifications: 3+ years in CMS management and strong collaboration skills required.
The predicted salary is between 40000 - 50000 € per year.
The CMS Specialist is a key member of the Digital team, responsible for contributing to the delivery of functional objectives, always modelling the Post Office behaviours, and demonstrating a Postmaster first mindset. Acting as a trusted advisor, the CMS Specialist will share their expertise in CMS systems and agile delivery, demonstrating best practice across Digital.
The CMS Specialist will be responsible for ensuring all published content adheres to full compliance with regulatory standards. They will embody a culture of inclusion, continuous improvement, and high performance; with a key focus on delivering new digital propositions and large projects via the CMS that enhance customer experience and drive commercial outcomes. The CMS Specialist also supports business‑as‑usual (BAU) content initiatives, including updates, publishing, and maintenance, to uphold consistency, accessibility, and operational efficiency across the website.
What we can do for you:
- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 10% on‑target bonus opportunity
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 × Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed:
- Manage the end‑to‑end delivery of content updates using Content Management Systems (CMS)
- Collaborate with stakeholders, product owners, and technical teams to deliver content aligned to business objectives
- Lead and support the delivery of project milestones, ensuring timely and high‑quality outcomes
- Maintain content workflows, including version control, governance, and publishing schedules
- Ensure all content meets compliance, accessibility, and SEO best practice standards
- Format, apply templates, and publish digital content accurately and consistently
- Work closely with development teams within agile environments, using tools such as Jira
- Build and maintain strong cross‑functional relationships to support successful content delivery
- Use data and insights to inform content decisions and continuous improvement
- Manage multiple priorities effectively while maintaining high attention to detail
Experience & Qualifications:
- Minimum of 3 years’ experience managing and delivering content via CMS platforms
- Proven experience collaborating with stakeholders to support delivery of functional strategies
- Demonstrable experience delivering project milestones and managing competing priorities
- Strong experience establishing and maintaining cross‑functional relationships
- Experience working with content workflows, version control, and publishing schedules
- Experience working alongside technical or development teams
- Knowledge of SEO and accessibility best practices
- Experience in financial services or a regulated environment (highly desirable)
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk.
CMS Specialist employer: Post Office Ltd
At the Post Office, we pride ourselves on being an excellent employer, offering a vibrant work culture that champions inclusion and continuous improvement. As a CMS Specialist in our London office, you'll enjoy a competitive salary, generous benefits including up to 30 days of annual leave, and extensive professional development opportunities through over 400 online courses and mentoring programmes. Join us to make a meaningful impact while working in a supportive environment that values your expertise and fosters your growth.
StudySmarter Expert Advice🤫
We think this is how you could land CMS Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their digital objectives and think about how your CMS skills can help them achieve those goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain your experience with CMS platforms and how you've successfully managed content delivery in the past. Keep it concise but impactful – you want to leave a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace CMS Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with CMS platforms and agile delivery. We want to see how your skills align with the key responsibilities listed in the job description.
Showcase Your Achievements:Don’t just list your duties; share specific examples of projects you've managed or milestones you've achieved. This helps us understand the impact you've made in previous roles and how you can contribute to our team.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and bullet points where possible to make your application easy to read. Remember, we’re looking for high attention to detail, so make sure there are no typos or errors.
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application gets to the right people and shows us you're serious about joining our team at StudySmarter!
How to prepare for a job interview at Post Office Ltd
✨Know Your CMS Inside Out
Make sure you’re well-versed in the specific CMS platforms mentioned in the job description. Brush up on your knowledge of content workflows, version control, and publishing schedules. Being able to discuss your hands-on experience with these systems will show that you’re ready to hit the ground running.
✨Showcase Your Collaboration Skills
Prepare examples of how you've successfully collaborated with stakeholders and technical teams in the past. Highlight any projects where you led or supported delivery milestones. This will demonstrate your ability to work cross-functionally, which is crucial for the CMS Specialist role.
✨Emphasise Compliance and Best Practices
Familiarise yourself with compliance, accessibility, and SEO best practices. Be ready to discuss how you’ve ensured content meets these standards in previous roles. This will show that you understand the importance of regulatory adherence and can maintain high-quality content.
✨Bring Data to the Table
Be prepared to talk about how you’ve used data and insights to inform your content decisions. Whether it’s improving user experience or driving commercial outcomes, showcasing your analytical skills will set you apart as a candidate who values continuous improvement.
