At a Glance
- Tasks: Lead change initiatives and ensure smooth implementation of the new operating model.
- Company: Join Post Office Ltd, a vital part of UK communities with a commitment to service.
- Benefits: Enjoy 27.5 days leave, bonuses, car allowance, and extensive development opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real impact in a transformative role that shapes the future of our services.
- Qualifications: Experience in change management and strong stakeholder engagement skills required.
The predicted salary is between 60000 - 75000 € per year.
The Change Manager – Operating Model is responsible for providing central coordination and oversight of change activity across TOM-related initiatives. They will ensure that change is sequenced, aligned and delivered at a pace the organisation can absorb. The role acts as the TOM Programme’s “air traffic control” for change, ensuring a coherent narrative as the new operating model is implemented. By orchestrating the overall change landscape across the TOM programme, the role minimises disruption and supports successful adoption of the new operating model. This is a pivotal role as part of our transformation, responsible for maintaining and protecting the integrity of the Target Operating Model, ensuring all design decisions align to agreed principles and end-state outcomes.
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
To be successful in this role, you will be an experienced portfolio Change Manager, having worked on large scale transformation programmes. In addition to this, you will:
- Possess substantial experience convening multiple stakeholders and through successful relationships, leading key cross-functional projects to drive results across the organisation.
- Demonstrate strong change orchestration and sequencing capability.
- Have a deep understanding of Target Operating Model (TOM) design and implementation.
- Showcase ability to translate complex operating model changes into clear, compelling narratives.
- Be an empowering senior manager who can speak with knowledge, authority, and confidence in their subject matter, guiding their team toward success.
- An expert advisor with ability to apply advanced knowledge of Transformation specialism as well as broad knowledge of related areas.
- Demonstrate advanced influencing and communication skills; using a range of techniques to deliver messages effectively, make an impact and drive a successful outcome.
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future built on progress and integrity, we’d love to hear from you.
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk.
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
Change Manager - Operating Model employer: Post Office Ltd
At Post Office Ltd, we pride ourselves on being a transformative employer that values resilience, purpose, and community impact. Our commitment to employee growth is reflected in our extensive development programmes, generous benefits package, and a supportive work culture that encourages diverse perspectives. Join us in the heart of London, where you can make a meaningful difference while enjoying a competitive salary and a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Change Manager - Operating Model
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who are already working in change management. A casual chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. You’ll want to showcase your experience with transformation programmes and how you’ve successfully managed change. Make it relatable and engaging!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email to express your enthusiasm can keep you top of mind and show that you’re genuinely interested in the role.
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for talented individuals who can help us drive change. Plus, applying directly through our site gives you a better chance to stand out!
We think you need these skills to ace Change Manager - Operating Model
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with change management and transformation programmes. We want to see how your skills align with the role of Change Manager – Operating Model, so don’t hold back!
Showcase Your Storytelling Skills:Since this role involves translating complex changes into clear narratives, use your application to demonstrate your ability to communicate effectively. Share examples of how you've successfully conveyed change initiatives in the past.
Highlight Stakeholder Engagement:We’re looking for someone who can convene multiple stakeholders, so be sure to include specific instances where you’ve built relationships and led cross-functional projects. This will show us you have the experience we need!
Apply Through Our Website:Don’t forget to submit your application through our careers page! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Post Office Ltd
✨Know Your Change Management Stuff
Make sure you brush up on your knowledge of change management principles, especially around Target Operating Models. Be ready to discuss how you've successfully orchestrated change in previous roles and how you can apply that experience to this position.
✨Stakeholder Engagement is Key
Prepare examples of how you've convened multiple stakeholders in the past. Think about specific projects where your relationship-building skills led to successful outcomes. This will show that you can navigate complex environments and drive results across the organisation.
✨Craft Your Narrative
Since the role involves translating complex changes into clear narratives, practice explaining a complicated project you've worked on in simple terms. This will demonstrate your ability to communicate effectively and make an impact during the interview.
✨Show Your Leadership Style
Be ready to discuss your leadership approach and how you empower your team. Share stories that highlight your confidence and authority in guiding others through change, as this will resonate well with the interviewers looking for an empowering senior manager.
