At a Glance
- Tasks: Lead and inspire the onboarding team to ensure a smooth transition for new postmasters.
- Company: Join Post Office Ltd, a vital part of UK communities with a commitment to service.
- Benefits: Enjoy 25 days annual leave, generous pension, and access to 400+ development courses.
- Other info: Be part of a diverse and inclusive workplace that values your unique perspective.
- Why this job: Make a real impact in shaping the future of onboarding and community services.
- Qualifications: Strong organisational skills and proficiency in Microsoft Office, especially Dynamics CRM.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Competitive
Grade: 2A
Reporting Line: Financial Assessment Manager
Contract Type: 12 month FTC, 35 hours per week
Location: Bolton/Hybrid
Closing Date: 22/07/26
Note: If successful, title will be Onboarding Team Lead
What to Expect
As an Onboarding Team Lead you are responsible for leading one or more sub teams within the Onboarding team, delivering the end‑to‑end onboarding journey, always modelling the Post Office behaviours and demonstrating a Postmaster first mindset. This includes overseeing onboarding actions and ensuring a smooth transition to operational readiness. A key part of the role will be to work closely with internal stakeholders, providing organisational and planning support for the onboarding process. The team lead will have input into the creation, design and delivery of revised process flows and the identification and implementation of postmaster centric improvements within their area.
Core Accountabilities
- Deliver strong leadership to ensure work stream delivery
- Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements, including all POL policies such as confidentiality, conflict of interest, business continuity, data protection and equal opportunities
- Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
Job Specific Accountabilities
- Oversee the time and performance management of the onboarding team
- Lead and develop the onboarding team delivering the end‑to‑end onboarding, entity change and temporary postmaster journeys
- Improve and simplify SLA conformance of the support advisors
- Establish clear lines of communication between stakeholders working with the teams while prospective new postmasters transition to postmasters
What We Can Do For You
Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 25 days annual leave (rising to 30 after 2 years), plus bank holidays
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships and development programmes
- Access to our benefits platform for exclusive discounts and savings
What You’ll Need To Succeed
Experience and Qualifications
- Microsoft Office skills, including proficiency in Dynamics Customer Relationship Manager, Excel and PowerPoint
- Strong organisational and planning skills
- Good communication and data presentation skills, ability to relate information into a business context
- Flexible attitude to working, willing to work as part of a team and meet strict deadlines
- Able to prioritise and work differently with different areas of the business
- Consistently act as a brand ambassador
Skills and Capabilities
- Strong influencing skills
- People development – identifying talent and giving them the support and responsibility to excel
- Motivator of people – ensuring the team is motivated and engaged to work at their potential and remain enthusiastic
About Us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face‑to‑face service remains core to who we are. Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently – those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you’re driven by the chance to make a real impact and help shape a future built on progress and integrity, we’d love to hear from you.
Application Guidance
Our commitment to embracing diversity extends beyond just words. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business.
Operations Team Leader in Bolton employer: Post Office Ltd
At Post Office Ltd, we pride ourselves on being a supportive and inclusive employer, offering a dynamic work culture that values innovation and community impact. As a Branch Change Delivery Specialist in Scotland or the West Midlands, you'll benefit from a competitive salary, generous annual leave, and extensive professional development opportunities, including access to over 400 online courses. Join us in shaping the future of essential services while enjoying a comprehensive benefits package and the chance to make a meaningful difference in the lives of our customers and communities.
