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- Tasks: Guide new Postmasters through their onboarding journey with top-notch support.
- Company: Join the Post Office, a community cornerstone dedicated to service and innovation.
- Benefits: Enjoy automatic salary increases, generous leave, and comprehensive health benefits.
- Why this job: Make a real impact in your community while developing your career.
- Qualifications: Passion for customer service, IT literacy, and admin experience are key.
- Other info: Embrace a culture of inclusivity and continuous learning in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
Our Postmaster Onboarding team play a vital role in ensuring our new Postmasters are given the best introduction to life at the Post Office during the Onboarding process. You will manage the end to end process of their application including administration, supporting the financial assessment and production of agreements. You will organise suitability assessments including relevant documentation and ensure that service failures, non compliance or incidents are logged. The Onboarding Support Advisors are crucial in establishing new partnerships as you take the new Postmaster through the complete application process. Stakeholder engagement and customer service are at the forefront of what we do and you will receive full training as well as genuine career progression within the team and wider business.
Post Office is an integral part of every community, upholding the dedication and service of our postmasters. We recognise the importance of adapting and growing in a digital age while preserving the personal touch that defines us. We are committed to evolving with reflection, learning and positive change. Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation.
Responsibilities
To be successful in this role, you will need to have a passion for customer service and a great telephone manner. In addition you will possess:
- IT literacy ideally with Microsoft packages
- Experience working within an administration role
- Experience working to set deadlines
Qualifications
Post Office is an equal opportunity employer. We value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
Benefits
- Automatic salary increases after year 1 and year 2
- 25 days annual leave that increases with tenure
- Generous pension contribution
- Access to Benenden Healthcare
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities
Our journey forward is one of reflection, learning, and positive change. If you’re inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you.
Onboarding Support Advisors in Bolton employer: Post Office Ltd
Contact Detail:
Post Office Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Support Advisors in Bolton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Post Office and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction, make sure you’re comfortable chatting on the phone. Try role-playing with a friend to nail down your telephone manner and boost your confidence.
✨Tip Number 3
Show off your admin skills! Be ready to discuss your experience with IT and administration. Think of examples where you've successfully managed tasks under pressure or met tight deadlines – this will really impress the hiring team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out in the crowd. Plus, you’ll get all the latest updates on your application status!
We think you need these skills to ace Onboarding Support Advisors in Bolton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We want to see how your background aligns with the role of Onboarding Support Advisor, so don’t hold back on showcasing your customer service passion!
Show Off Your IT Skills: Since IT literacy is key for this role, mention any experience you have with Microsoft packages or other relevant software. We love seeing candidates who are tech-savvy and can handle administrative tasks with ease.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. This will help us see your communication skills right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Post Office Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Onboarding Support Advisor. Familiarise yourself with the application process, customer service expectations, and the importance of stakeholder engagement. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples from your past experiences where you excelled in this area. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your passion for providing excellent service.
✨Brush Up on IT Skills
As the job mentions IT literacy, especially with Microsoft packages, it’s a good idea to review your skills in these areas. Be ready to discuss how you've used these tools in previous roles, and if possible, practice using them before the interview to boost your confidence.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, training opportunities, and the company culture. This not only shows your enthusiasm but also helps you determine if the Post Office is the right fit for you.
