Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and improve a national service operation in vehicle testing and diagnostics.
- Company: Established UK business with a strong reputation and growth plans.
- Benefits: Competitive salary, 25 days holiday, and a stable work environment.
- Why this job: Shape the future of service operations and develop your leadership skills.
- Qualifications: Experience managing engineering teams and improving processes.
- Other info: Office-based role in Banbury with a focus on team development.
The predicted salary is between 38000 - 42000 £ per year.
An established UK business operating within the vehicle testing and diagnostics sector is looking to appoint a Service Manager to lead and improve its national service operation. This role suits someone who enjoys running a tight ship, developing people, and improving how a service function actually works day to day rather than just talking about it in meetings. You will take ownership of a mixed team of field engineers and office based coordinators, with full responsibility for performance, process, and customer outcomes.
The Role
Reporting directly into senior leadership, you will be responsible for the smooth running of service delivery across the UK. Your focus will be on people management, operational efficiency, workload planning, and maintaining high service standards across customers and partners.
Key Responsibilities
- Team Leadership
- Manage and develop a national team of field service engineers
- Oversee an office based service coordination team handling bookings, customer communication and invoicing
- Carry out regular one to ones, performance reviews and team meetings
- Manage absence, conduct, and employee relations matters
- Identify skills gaps and support training and development plans
- Improve and standardise service processes to increase efficiency and consistency
- Plan and balance engineer workloads to ensure effective coverage
- Monitor KPIs and service data to identify trends and drive improvements
- Ensure service response times and commitments are met
- Act as an escalation point for complex service or customer issues
- Maintain high technical and service standards
- Ensure health and safety compliance across field operations
- Ensure service records and documentation are accurate and up to date
About You
Essential
- Experience managing field based or mobile engineering teams
- Confident people manager with hands on experience of performance management
- Strong operational mindset with a track record of improving processes
- Highly organised with the ability to prioritise competing demands
- Clear communicator at all levels
- Comfortable using service management systems and IT tools
Desirable
- Background in automotive, MOT, or vehicle testing environments
- Technical understanding of diagnostic, calibration, or electronic equipment
- Experience working with distributors or partner networks
What Is On Offer
- Salary £38,000 to £42,000 depending on experience
- 25 days holiday plus bank holidays
- Monday to Thursday 08:30 to 17:00
- Friday 08:30 to 16:30
- Office based role in Banbury
- Stable business with a strong reputation and long term growth plans
- Genuine opportunity to shape how the service function operates
Service Manager employer: Post 2 Post Recruitment
Contact Detail:
Post 2 Post Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process.
✨Tip Number 3
Prepare for those tricky questions! Think about how your past experiences align with the role's responsibilities, especially around team leadership and operational efficiency. Practice your answers to sound confident and clear.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Manager. Highlight your experience in managing teams and improving processes, as these are key for us. Use specific examples that show how you've led teams and enhanced service delivery.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about leading a service operation and how your background fits with our needs. Be sure to mention your people management skills and operational mindset.
Showcase Your Achievements: When detailing your past roles, focus on achievements rather than just responsibilities. Use metrics where possible to demonstrate how you improved service standards or team performance. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Post 2 Post Recruitment
✨Know Your Stuff
Make sure you understand the ins and outs of service management, especially in the vehicle testing and diagnostics sector. Brush up on your knowledge about operational efficiency, team leadership, and how to improve service processes. This will show that you're not just talking the talk but can walk the walk.
✨Showcase Your People Skills
As a Service Manager, you'll be leading a mixed team of field engineers and office coordinators. Prepare examples of how you've successfully managed teams in the past, focusing on performance management and development. Be ready to discuss how you handle one-to-ones and performance reviews.
✨Be Data Savvy
Familiarise yourself with key performance indicators (KPIs) and service data trends. During the interview, highlight your experience in monitoring these metrics and driving improvements based on them. This will demonstrate your operational mindset and ability to make data-driven decisions.
✨Prepare for Scenario Questions
Expect questions about handling complex service or customer issues. Think of specific scenarios where you've successfully resolved challenges in service delivery. This will help you illustrate your problem-solving skills and your ability to maintain high service standards under pressure.
