At a Glance
- Tasks: Support IT operations and play a key role in an exciting ERP transformation project.
- Company: Join a dynamic garage equipment design company with a family-oriented culture.
- Benefits: Enjoy free food, modern offices, and opportunities for professional growth.
- Other info: Collaborative environment with excellent career progression opportunities.
- Why this job: Gain hands-on experience in a major business systems implementation while supporting a growing team.
- Qualifications: Strong IT knowledge, troubleshooting skills, and a proactive approach to learning.
We are seeking a proactive and technically capable IT Technician to support the day-to-day operation, administration, and maintenance of our IT infrastructure, systems, and business applications. This is an exciting opportunity to join a growing business where technology plays a critical role in supporting operational excellence. Alongside ensuring the smooth running of our existing IT estate, the successful candidate will play an active role in one of the company's most significant strategic initiatives – the migration from our current ERP platform to a brand-new enterprise-wide ERP system. This transformation project is expected to run for approximately 18 months to 2 years and represents a unique opportunity to gain hands-on experience in a major business systems implementation. Importantly, this is not a project-specific role; the successful candidate will continue to play a key part in the development, support, and future growth of the company's IT systems long after the ERP programme has been completed.
Key Responsibilities
- Provide first and second-line technical support across the business, diagnosing and resolving hardware, software, network, and user-related issues.
- Ensure the smooth day-to-day operation, administration, and maintenance of the company's IT infrastructure, telephony systems, and software applications.
- Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, mobile devices, and peripheral equipment.
- Perform routine hardware upgrades, repairs, and preventative maintenance to ensure optimal performance and reliability.
- Assist with the deployment and configuration of new hardware and software solutions.
- Maintain accurate records of IT assets, incidents, service requests, and resolutions.
- Support Microsoft 365 administration and end-user support activities.
- Work collaboratively with colleagues and external suppliers to identify opportunities for improving system performance, security, and efficiency.
- Assist the IT Systems Lead with ongoing IT projects and business improvement initiatives.
- Play a key role in supporting the company's ERP transformation programme, including system testing, data validation, user support, training activities, process documentation, and implementation support.
- Contribute to the successful delivery of the new ERP platform and help drive user adoption across the business.
- Support the ongoing development and enhancement of business systems and IT infrastructure following the ERP implementation.
Skills, Experience & Attributes
Essential
- Strong knowledge of computer hardware, operating systems, and peripheral devices.
- Experience supporting end users in a busy IT environment.
- Good understanding of Microsoft 365 applications and services.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills with the ability to support users at all levels of the business.
- Well-organised with strong attention to detail and the ability to manage multiple priorities.
- A proactive approach to learning new technologies and supporting business change.
Desirable
- Experience working within a varied IT Support, IT Technician, or Helpdesk role.
- Knowledge of Microsoft Access.
- Exposure to ERP systems or business software platforms.
- Experience supporting IT projects, system migrations, or software implementations.
- Basic programming or coding knowledge.
- Understanding of networking, cybersecurity, or cloud technologies.
What We Offer
- A permanent opportunity within a successful and growing Yorkshire business.
- The chance to play a key role in a major ERP transformation programme.
- Exposure to large-scale business systems implementation and organisational change.
- Opportunities for professional development, training, and career progression.
- A supportive, collaborative, and family-oriented working environment and the opportunity to shape and influence the future development of the company's IT systems and infrastructure.
Hours & Benefits
- 40 hours per week, Monday to Friday 8-5.
- Free parking.
- Modern air conditioned offices.
- Free Nespresso coffee, fruit, chocolate, ice cream and Free Food Fridays.
Job Types: Full-time, Permanent
Benefits: Casual dress, Pension, Free parking, On-site parking, Referral programme
Work Location: In person
It Technician employer: Post 2 Post Recruitment
Join a dynamic and family-oriented team in Yorkshire as an IT Technician, where you will play a pivotal role in a major ERP transformation project while enjoying a supportive work culture that prioritises professional development and career progression. With modern offices, free parking, and a range of employee benefits including complimentary refreshments and a casual dress code, this is an excellent opportunity to contribute to a growing business that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land It Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any relevant certifications. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT scenarios. Brush up on your problem-solving skills and be ready to demonstrate how you’d handle real-life technical issues. We want to see your thought process in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and being part of our exciting journey.
We think you need these skills to ace It Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT skills and experiences. We want to see how your background aligns with the role of IT Technician, so don’t be shy about showcasing your technical capabilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the opportunity at our company and how you can contribute to our ERP transformation project. Keep it engaging and personal.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, especially in a busy IT environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Post 2 Post Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of computer hardware, operating systems, and Microsoft 365 applications. Be ready to discuss your experience with troubleshooting and supporting end users, as this will be crucial for the IT Technician role.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Highlight your strong troubleshooting skills and how you've managed multiple priorities in a busy IT environment.
✨Demonstrate Your Communication Skills
Since you'll be supporting users at all levels, practice explaining technical concepts in simple terms. Think about how you can convey your ideas clearly and effectively during the interview, as excellent communication is key.
✨Get Familiar with ERP Systems
Since this role involves supporting an ERP transformation programme, do some research on ERP systems and their implementation. Being able to discuss your understanding or any relevant experience will show your proactive approach to learning new technologies.
