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- Tasks: Manage service appointments and coordinate with Field Service Engineers for smooth operations.
- Company: Join a leading garage equipment installation service provider in Yorkshire, dedicated to customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the key link between clients and engineers, making a real impact on service quality.
- Qualifications: Experience as a Service Advisor or Workshop Controller is a plus; strong communication skills are essential.
- Other info: Ideal for organised individuals who thrive in fast-paced environments.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a highly organised and motivated Service Advisor to join our clients Service Division. The successful candidate will have complete responsibility for managing a group of Field Service Engineers. Manage the process of planned routine maintenance work and breakdown service visits, and all relevant customer communication. This role is pivotal in maintaining smooth workflows between clients, service engineers, and internal teams.
Key Responsibilities:
- Service Scheduling: Plan, schedule, and coordinate service appointments for garage equipment repairs and maintenance. Manage Field Service Engineers' daily schedules to optimise productivity and minimise downtime. Prioritise urgent service calls and communicate effectively with customers regarding delays or changes in service.
- Customer Communication: Act as the primary point of contact for your assigned geographical area regarding service requests, providing timely updates and solutions. Address and resolve customer complaints or issues in a professional manner, escalating when necessary. Ensure follow-up after service completion to guarantee customer satisfaction.
- Team Collaboration: Work closely with the Service Manager and other departments to ensure seamless service operations. Provide regular status reports on service schedules, technician availability, and ongoing issues.
Required Experience & Capabilities:
- Substantial experience as a Service Advisor or Workshop Controller in a large car dealership would be advantageous.
- Positive outlook with a clear focus on customers and a relentless push for better as well as right first time.
- A great work ethic.
- Excellent written and verbal communication skills.
- The ability to think on your feet to resolve problems.
About our Client:
Our client is a provider of comprehensive garage equipment installation services based in Yorkshire. They offer a wide range of services including supply and installation of vehicle lifts, air compressors, tyre/wheel equipment, exhaust extraction and more. Providing services to both car dealership service centres and independent garages, and are dedicated to customer satisfaction.
Service Coordinator in Hull employer: Post 2 Post Recruitment Ltd
Contact Detail:
Post 2 Post Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Hull
✨Tip Number 1
Familiarise yourself with the specific garage equipment and services our client offers. Understanding the technical aspects of vehicle lifts, air compressors, and other equipment will help you communicate effectively with both customers and Field Service Engineers.
✨Tip Number 2
Highlight your organisational skills during any discussions or interviews. As a Service Coordinator, you'll need to manage multiple schedules and priorities, so demonstrating your ability to juggle tasks efficiently will set you apart.
✨Tip Number 3
Prepare to discuss your experience in customer communication. Since you'll be the primary point of contact for service requests, showcasing your ability to handle complaints and provide timely updates will be crucial.
✨Tip Number 4
Network with professionals in the automotive service industry. Engaging with others in similar roles can provide insights into best practices and may even lead to referrals that could strengthen your application.
We think you need these skills to ace Service Coordinator in Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor or Workshop Controller. Emphasise your organisational skills and any previous roles where you managed schedules or customer communications.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed service operations or resolved customer issues in the past.
Showcase Communication Skills: Since excellent communication is key for this role, consider including a brief section in your application that demonstrates your written and verbal communication skills. You could mention a situation where effective communication led to a positive outcome.
Highlight Team Collaboration: Discuss your experience working with teams in your application. Provide examples of how you've collaborated with other departments to ensure smooth operations, as this is crucial for the Service Coordinator position.
How to prepare for a job interview at Post 2 Post Recruitment Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Coordinator. Familiarise yourself with service scheduling, customer communication, and team collaboration. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare for Customer Scenarios
Think about potential customer complaints or issues you might face in this role. Prepare examples of how you would handle these situations professionally and effectively. This will showcase your problem-solving skills and customer focus.
✨Highlight Your Communication Skills
Since the role involves a lot of communication with customers and internal teams, be ready to discuss your communication style. Provide examples of how you've successfully managed customer relationships or resolved conflicts in the past.
✨Showcase Your Organisational Skills
As a Service Coordinator, you'll need to manage multiple schedules and priorities. Be prepared to discuss your organisational strategies and tools you use to stay on top of tasks. This will demonstrate your ability to optimise productivity and minimise downtime.
