At a Glance
- Tasks: Lead a vibrant team, drive sales, and create an inspiring store atmosphere.
- Company: Join Positive Retail, a B Corps-certified company focused on impactful retail change.
- Benefits: Enjoy a 20% staff discount, flexible hours, and a living wage of £15/hr.
- Other info: Work in Dalston with opportunities for quarterly HQ meetings and team engagement.
- Why this job: Be part of a mission-driven team that values people, planet, and profit.
- Qualifications: Strong leadership skills, visual merchandising experience, and a passion for retail activism.
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Job Description: Dalston Store Lead
Positive Retail is a B Corps-certified company built on a foundation of disruptive change. Our people are central to that mission—we’re a team of retail activists.
This role requires a heart-led individual who can champion our values while driving sales with both passion and purpose.
The responsibilities are structured around the four pillars of our business: People, Product, Planet, and Profit.
People
- This role calls for a heart-led individual with a strong backbone—someone who can lead with integrity, inspire their team, energise the store, connect meaningfully with customers, and champion our values with drive and purpose.
- You must have an intuitive understanding of humans and how they operate. It’s about reading the energy of everyone who walks into the store, responding appropriately, and bringing good vibes, compassion, and fun. People remember how you make them feel.
- As the lead for the store, you’ll be responsible for the team—motivating them, treating them with fairness and empathy, and ensuring they perform to Positive Retail’s high standards.
- Just as understanding others is vital, so too is understanding yourself. We lead ourselves every day, and how you choose to show up matters deeply.
- Above all, be a solid, good egg—someone who takes pride in their work and who the company is proud to have on board (and vice versa)
- You will run the rota for the store.
Product
- Our stores look fantastic—a result of great taste, vibrant energy, and sensible thinking. As store lead, you’ll be responsible for maintaining this high visual standard at all times. A strong visual merchandising (VM) skillset is essential.
- Displays are arranged by colour palette, and it’s your responsibility to ensure the shop always feels premium, curated, and cohesive.
- Positive Retail is proud to partner with exceptional brands like Universal Works, Margaret Howell, and Aligne. This role requires a solid understanding of each brand’s identity and values, so you can confidently communicate this to customers.
- Non-clothing brands—beauty, books, jewellery, and more—also deserve care and attention. Staying on top of stock levels and flagging replenishment needs to HQ in good time is a key part of the job
Planet
- We’re all aware of the urgent challenges our world is facing—and the fashion and retail industries carry a significant share of responsibility. Understanding why change is needed is essential to what we do at Positive Retail.
- This role requires a broad awareness of the problems within the retail system, as it’s vital to be able to engage customers meaningfully on these topics. We are both disruptors and educators—our job is 50% selling, 50% educating.
- An understanding of how retail has shifted over the last 20 years, and how Positive Retail fits into that change, is key to the mission.
- To help build this awareness, every team member receives a copy of Consumed by Aja Barber—our core critical text.
- We also share updates, hot topics, and cultural conversations in our store WhatsApp group to keep everyone connected and informed.
Profit (trade)
- We\'re here to take pride in creating something new in retail—delighting customers with brilliant experiences while staying true to the mission of the business. At the same time, we must ensure the business remains profitable.
- This role requires a solid understanding of how your store is trading. What’s working? Where are the opportunities? What’s the balance between clothing and non-clothing product mixes?
- You’ll be expected to analyse and interpret weekly and monthly figures, forming your own view of performance.
- A grasp of the wider business context and how your store contributes to it is essential. Quarterly PR leadership meetings will take place at HQ, where trade performance is reviewed, insights are shared across stores, and plans for the future are shaped collaboratively.
Working Conditions
Hours: 4-5 days per week (shop hours to be determined) Weekends required
Salary: £15/hr (we are a living wage employer)
Work Environment: Dalston store, 58 Dalston Lane, E8 3AH, London. Quarterly Head Office visits at 22-23 Cecil Square, Margate.
Benefits
- Staff Discount - 20% off in store, 10% off Haeckels
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Sales and Business DevelopmentIndustries
Retail Apparel and Fashion
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#J-18808-LjbffrStore Leader employer: Positive Retail
At Positive Retail, we pride ourselves on being a heart-led employer that champions values of integrity, compassion, and community engagement. Our vibrant work culture fosters personal growth and development, offering team members the opportunity to lead with purpose while driving meaningful change in the retail sector. Located in the dynamic area of Dalston, our store provides a unique environment where employees can connect with customers and contribute to a sustainable future, all while enjoying benefits like a generous staff discount and a commitment to living wage standards.
StudySmarter Expert Advice🤫
We think this is how you could land Store Leader
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Positive Retail, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Positive Retail!
We think you need these skills to ace Store Leader
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Positive Retail, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Positive Retail and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Positive Retail that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Positive Retail
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
