At a Glance
- Tasks: Lead a team to recover debts and improve financial outcomes for the community.
- Company: Local government organisation in Wembley, committed to excellent service.
- Benefits: Competitive pay of £33.67 per hour and hybrid working options.
- Other info: Temporary contract with potential for extension and opportunities for personal growth.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Experience in debt recovery and team management is essential.
The predicted salary is between 30000 - 40000 £ per year.
Positive Employment is currently recruiting for a Debt Recovery Team Leader for our client, a local government organisation based in Wembley, London. The successful post holder will lead and manage a team of Debt Recovery Officers responsible for recovering a range of debt portfolios, including Housing Benefit Overpayments, Adult Social Care Debt and Sundry Debt. The role will be responsible for delivering effective debt recovery outcomes, implementing operational plans aligned with the organisation's Debt Recovery Strategy, ensuring compliance with relevant legislation and policies, and driving high standards of performance, customer service and staff development. This role is a temporary contract with an initial contract length of 3 months with the possibility to extend. This role is hybrid working.
Duties and Responsibilities:
- Lead, motivate and manage a team of Debt Recovery Officers to deliver high-quality debt recovery services and achieve recovery targets.
- Oversee the recovery of Housing Benefit Overpayments, Adult Social Care Debt, Sundry Debt and other debt portfolios managed by this organisation.
- Implement operational plans and recovery strategies to improve collection performance and minimise bad debt.
- Set, monitor and review individual and team performance targets, addressing underperformance in line with organisational policies and procedures.
- Analyse performance information and exception reports, identifying trends and implementing corrective actions to improve recovery outcomes.
- Ensure recovery activity is conducted in accordance with relevant legislation, statutory requirements, case law and organisational policies.
- Support the development of suitable repayment arrangements while protecting the financial interests of this organisation.
- Provide coaching, mentoring, supervision and development opportunities to staff to improve capability and performance.
- Work collaboratively with internal departments and external stakeholders to remove barriers to debt recovery and improve service delivery.
- Present complex financial and operational information clearly to a range of internal and external stakeholders.
- Manage employee relations matters including attendance, capability, conduct and performance issues in accordance with organisational procedures.
- Promote continuous improvement, identifying opportunities to enhance processes, efficiency and customer outcomes.
Personal Requirements:
- Experience working within a local authority debt recovery or debt collection environment.
- Experience managing or supervising staff and delivering high-performance outcomes.
- Strong knowledge of debt recovery processes, procedures and enforcement methods, including court and legal recovery action.
- Understanding of legislation relating to Housing Benefit Overpayments, Adult Social Care Debt, Sundry Debt or similar debt recovery portfolios.
- Proven ability to manage performance, workloads and competing priorities effectively.
- Ability to analyse, interpret and apply complex legislation, policies and financial information.
- Strong decision-making and problem-solving skills with the ability to identify practical and effective solutions.
- Experience of using performance data, management information and reporting tools to drive service improvements.
- Excellent communication and stakeholder management skills with the ability to present complex information clearly.
- Ability to coach, mentor and develop staff through performance management and personal development planning.
- Understanding of financial controls, governance requirements and risk management principles.
- Commitment to equality, diversity and delivering excellent customer service.
Working Hours: Monday - Friday / 9:00am - 17:00pm
Pay: £33.67 per hour
Please note this role is within the scope of IR35.
Debt Recovery Team Leader in Wembley employer: Positive Employment
As a local government organisation based in Wembley, London, we pride ourselves on being an excellent employer that values employee development and community impact. Our supportive work culture fosters collaboration and continuous improvement, offering opportunities for professional growth while ensuring compliance with relevant legislation. With a focus on high standards of performance and customer service, we provide a rewarding environment for those looking to make a meaningful difference in debt recovery.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Team Leader in Wembley
✨Tip Number 1
Network like a pro! Reach out to your connections in the local government or debt recovery sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation's debt recovery strategies and recent initiatives. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your presentation skills! You’ll need to communicate complex financial information clearly, so grab a friend and run through some mock presentations to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Debt Recovery Team Leader in Wembley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Debt Recovery Team Leader role. Highlight your experience in debt recovery, team management, and any relevant legislation knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific achievements in debt recovery and how you’ve led teams to success. Let us know why you’re excited about this opportunity!
Showcase Your Leadership Skills:Since this role involves leading a team, make sure to highlight your leadership experience. Share examples of how you've motivated teams, tackled performance issues, and driven high standards. We love seeing strong leaders in action!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Positive Employment
✨Know Your Debt Recovery Stuff
Make sure you brush up on your knowledge of debt recovery processes, especially around Housing Benefit Overpayments and Adult Social Care Debt. Being able to discuss relevant legislation and enforcement methods confidently will show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff or improved performance. This is key, as the role involves managing a team of Debt Recovery Officers, so demonstrating your leadership experience will be crucial.
✨Be Ready to Analyse Data
Since the job requires analysing performance information and identifying trends, come prepared with examples of how you've used data to drive improvements in previous roles. This will highlight your analytical skills and your ability to make informed decisions.
✨Communicate Clearly
Practice presenting complex information in a straightforward way. You might be asked to explain financial concepts or recovery strategies, so being able to communicate clearly and effectively will set you apart from other candidates.
