Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage Council Tax recovery, negotiate payments, and liaise with customers and enforcement agents.
- Company: Join a local government organisation dedicated to serving the Charnwood community.
- Benefits: Enjoy remote work flexibility and competitive pay of £30.00 per hour.
- Why this job: Make a real impact in your community while gaining valuable experience in public service.
- Qualifications: Experience in Council Tax Enforcement and knowledge of revenue systems are essential.
- Other info: This is a 3-month contract with potential for extension, working Monday to Friday.
The predicted salary is between 60000 - 72000 £ per year.
Positive Employment is currently recruiting for a Revenues Recovery Officer for our client a local government organisation in Charnwood, Leicestershire.The successful candidate will deal with all aspects of recovery of Council Tax from the Liability Order stage. The role includes liaising with customers over the phone, negotiating payment arrangements and making decisions on the most appropriate recovery action to take.This role is a 3 month initial contract with the possibility to extend. This role is remote working.Duties and Responsibilities but not limited to:
- Work as part of the Billing and Recovery team with primary responsibility for the recovery of Council Tax from Liability Order stage.
- Negotiate and monitor payment arrangements to ensure maximisation of council tax collection.
- Enforcement Agent liaison including selection and monitoring of cases.
- Delivery of an effective and appropriate service to all service users, fairly and without discrimination.
- Work as part of the Recovery Team, dealing with all aspects of debt recovery using MRI (Capita One) Revenues and Benefits and One Digital Software.
- Monitor payment arrangements and intervene at an early stage if customers default on their agreed repayment plan.
- Setting up of and monitoring of Attachment of Earnings and deductions from benefit orders where appropriate.
- Liaise with Enforcement agencies supporting debt recovery activities.
- Assist colleagues in preparation for Court Hearings and support of customers pre-hearings.
- Refer insolvency cases to the Recovery Officer for instruction on action to be taken.
Personal Requirements:
- Previous experience of working in a Council Tax Enforcement Team and Academy system experience is essential.
- Knowledge of current Revenue systems.
Working Hours:37hrs / 9:00am – 17:00pm / Monday to FridayPay: £30.00 per hrPlease note this role is within the scope of IR35. #J-18808-Ljbffr
Revenues Recovery Officer (Council Tax Collection) employer: Positive Employment
Contact Detail:
Positive Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Recovery Officer (Council Tax Collection)
✨Tip Number 1
Familiarise yourself with the current Council Tax regulations and enforcement processes. Understanding the legal framework will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your negotiation skills, as this role heavily involves liaising with customers and negotiating payment arrangements. Consider role-playing scenarios with a friend or colleague to practice handling difficult conversations.
✨Tip Number 3
Network with professionals in the local government sector, especially those who have experience in Council Tax recovery. They can provide valuable insights and may even refer you to opportunities within their organisations.
✨Tip Number 4
Prepare for potential questions about your previous experience in Council Tax Enforcement. Be ready to discuss specific cases you've handled and the outcomes, as this will showcase your expertise and problem-solving abilities.
We think you need these skills to ace Revenues Recovery Officer (Council Tax Collection)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Revenues Recovery Officer position. Tailor your application to highlight relevant experience in Council Tax Enforcement and any familiarity with the necessary software.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in a Council Tax Enforcement Team. Provide specific examples of how you have successfully negotiated payment arrangements or dealt with debt recovery processes.
Showcase Your Skills: Demonstrate your skills in communication and negotiation, as these are crucial for this role. Include instances where you effectively liaised with customers or enforcement agencies, showcasing your ability to handle sensitive situations.
Proofread Your Application: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a role dealing with financial matters.
How to prepare for a job interview at Positive Employment
✨Know Your Stuff
Make sure you brush up on your knowledge of Council Tax regulations and recovery processes. Familiarise yourself with the Liability Order stage and the various recovery actions that can be taken. This will show your potential employer that you are well-prepared and understand the role.
✨Demonstrate Your Communication Skills
Since the role involves liaising with customers over the phone, practice your communication skills. Be ready to discuss how you would handle difficult conversations and negotiate payment arrangements effectively. Highlight any previous experience in customer service or conflict resolution.
✨Showcase Your Team Spirit
This position requires working as part of a team, so be prepared to discuss your experience collaborating with others. Share examples of how you've contributed to team success in past roles, especially in a recovery or enforcement context.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would approach specific situations, such as dealing with a customer who defaults on their payment plan or liaising with enforcement agencies. This will demonstrate your problem-solving skills and ability to think on your feet.
