At a Glance
- Tasks: Support financially vulnerable residents by assessing their needs and connecting them to available resources.
- Company: Local government organisation dedicated to community support and resilience.
- Benefits: Competitive hourly pay, meaningful work, and the chance to make a real difference.
- Other info: Temporary role with potential for extension; great opportunity for personal growth.
- Why this job: Help people build financial resilience and tackle poverty in your community.
- Qualifications: GCSEs in English and Maths, experience with vulnerable residents, and knowledge of financial support schemes.
The predicted salary is between 27 - 28 £ per hour.
Positive Employment is currently recruiting for a Financial Resilience Officer for our client, a local government organisation based in Teignbridge. The successful post holder will support financially vulnerable residents by identifying and determining entitlement to all forms of support available within the organisation and the wider community. Working with residents to help identify the root causes of poverty and financial hardship, whilst working collaboratively with internal services, statutory agencies, charities and partner organisations to help residents build long-term financial resilience. This role is a temporary contract initially for 3 months with the possibility to extend.
Duties and Responsibilities:
- Work with residents who are financially vulnerable or at risk of becoming financially vulnerable by undertaking financial needs and budget assessments.
- Identify and determine entitlement to financial support schemes available through the organisation, including discretionary housing payments, exceptional hardship funding, crisis and resilience support schemes and other available assistance.
- Carry out income maximisation assessments and provide support to help residents access benefits and financial assistance available to them.
- Build trusted relationships with residents and confidently manage sensitive and difficult conversations in a professional and empathetic manner.
- Assess whether applicants are owed a housing duty under homelessness legislation where applicable.
- Work collaboratively with internal departments and external agencies to provide a joined-up, person-centred approach to support.
- Make referrals to external organisations and support services where appropriate to help residents access long-term solutions.
- Maintain accurate case records, monitor outcomes and ensure all relevant information is recorded in line with data protection requirements.
- Keep up to date with financial support schemes, welfare benefits and services available to residents experiencing financial hardship.
- Support safeguarding responsibilities, risk management and fraud prevention within the service.
- Assist with monitoring expenditure and ensuring budgets relating to support schemes are appropriately managed.
- Contribute to the development of best practice, policies and procedures across the service.
Personal Requirements:
- GCSE Grade C/4 or above in English and Mathematics or equivalent qualification/experience.
- Current or recent experience of supporting vulnerable residents experiencing financial difficulties, hardship or homelessness.
- Knowledge of welfare benefits, income maximisation and financial support schemes.
- Understanding of housing and homelessness services and person-centred approaches to support.
- Experience of carrying out financial and budget assessments with customers.
- Excellent communication and interpersonal skills with the ability to communicate effectively with people from a wide range of backgrounds.
- Ability to manage difficult or conflict situations using tact, diplomacy and empathy.
- Strong organisational skills with the ability to manage workload and prioritise effectively.
- Good understanding of confidentiality, GDPR and data protection requirements.
- Ability to work collaboratively with internal departments, partner agencies and external organisations.
- Experience of maintaining accurate records and updating databases.
Working Hours: 37hrs / Monday - Friday
Pay: £27.06 - £28.82 per hour
Please note this role may fall within the scope of IR35.
Financial Resilience Officer in Newton Abbot employer: Positive Employment
As a local government organisation in Teignbridge, we pride ourselves on being an excellent employer dedicated to fostering a supportive and inclusive work environment. Our team is committed to empowering financially vulnerable residents, offering meaningful opportunities for professional growth and development while making a tangible difference in the community. With a focus on collaboration and employee well-being, we provide a range of benefits and a culture that values empathy, respect, and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Resilience Officer in Newton Abbot
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial support sector or local government. You never know who might have a lead on a role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for roles like Financial Resilience Officer. Practice your responses, focusing on your experience with vulnerable residents and financial assessments.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Share specific examples of how you've built trust with residents and handled sensitive conversations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for the role. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Financial Resilience Officer in Newton Abbot
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Financial Resilience Officer role. Highlight your experience with vulnerable residents and any relevant financial support schemes you've worked with. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since this role involves sensitive conversations, it's crucial to demonstrate your excellent communication abilities. Use examples in your application that show how you've effectively managed difficult situations with empathy and professionalism. We love a good story!
Highlight Your Organisational Skills:This position requires strong organisational skills, so be sure to mention any experience you have in managing workloads or maintaining accurate records. We appreciate candidates who can juggle multiple tasks while keeping everything in order!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we’re always on the lookout for passionate individuals like you!
How to prepare for a job interview at Positive Employment
✨Know Your Stuff
Make sure you brush up on the financial support schemes and welfare benefits relevant to the role. Familiarise yourself with the local government services in Teignbridge and how they assist financially vulnerable residents. This knowledge will show your genuine interest and preparedness.
✨Empathy is Key
Since the role involves working with vulnerable residents, practice how you would handle sensitive conversations. Think about scenarios where you might need to show empathy and understanding. Being able to demonstrate this during the interview will set you apart.
✨Collaboration Matters
Prepare examples of how you've worked collaboratively with other departments or agencies in the past. Highlighting your ability to build relationships and work as part of a team will be crucial, as this role requires a joined-up approach to support.
✨Stay Organised
Showcase your organisational skills by discussing how you manage your workload and prioritise tasks. You might want to mention any tools or methods you use to keep track of case records and ensure compliance with data protection requirements.
