At a Glance
- Tasks: Deliver and install electrical products while providing top-notch customer service.
- Company: Join a leading white goods company in Snodland, Kent.
- Benefits: Competitive pay of £12.81 per hour with flexible working hours.
- Other info: Opportunity to learn and grow in a supportive team environment.
- Why this job: Be the face of the company and make customers' lives easier with amazing technology.
- Qualifications: Passion for customer service and strong communication skills required.
Positive Employment is currently recruiting for a Driver's Mate for our client, a white goods company based in Snodland, Kent. The successful post holder will support the Customer Delivery and Installation Drivers and play a critical role in achieving the purpose of helping everyone enjoy amazing technology. Not only will they be safely delivering, installing and collecting a range of electrical products into our customers’ homes, which include White Goods, Televisions and cookers, they will be the face of the company and help them become a market leader by providing unrivalled customer service. This role is a contract position with an initial period of 3 months with the possibility to extend.
Duties and Responsibilities:
- To safely deliver, install and demonstrate White Goods, Televisions and Cookers in our customers' property.
- Engaging with customers, keeping them informed and ensuring their delivery and installation is carried out to the highest standard following best practice guidance.
- To maintain regular contact with the site throughout the day to meet any changes to a customer delivery request, discussing and escalating unplanned issues, seeking guidance and adapting as necessary.
- To ensure the handheld operating device (Savvy) is always used correctly by completing visits and obtaining customer signatures.
- To liaise with Manufacturers at the point of delivery when necessary.
- To handle all products safely and with care, supporting your colleagues to do the same.
- Able to meet the physical requirements of the role.
- Manage changing volumes of load held in the vehicle during the day.
- Regularly review, adjust, and secure the load to ensure safety whilst using equipment provided (i.e., straps and sack barrows).
- To work compliantly, following site specific requirements, company and health and safety policies, to keep our Customers and Colleagues safe.
- To represent the external face of the company, acting as a brand ambassador by role modelling our values and demonstrating our customer’s first behaviour.
Personal Requirements:
- A passion for delivering excellent customer service.
- Strong verbal communication, both on the phone and face-to-face in our customers’ home.
- To work flexibly, alone or collaboratively with colleagues, to ensure we win together.
- To utilise equipment and correctly handle products to ensure best practice for a safe delivery e.g., following manual handling and Health and Safety training.
- Takes responsibility for own learning and help us become the home for the best talent.
Working Hours: Monday - Sunday / 9:00am - 17:00pm
Pay: £12.81 per hour
Please note this role is within the scope of IR35.
Driver's Mate in Kent employer: Positive Employment
At Positive Employment, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer service excellence. Located in Snodland, Kent, our Driver's Mate role provides opportunities for personal growth and development while ensuring you play a vital part in delivering top-notch technology to our customers' homes. With competitive pay and a commitment to health and safety, we empower our employees to thrive in a dynamic environment where their contributions truly matter.
