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- Tasks: Lead a team to provide top-notch tenancy management and support for tenants.
- Company: Join a dedicated organization focused on social housing and community well-being.
- Benefits: Enjoy opportunities for professional development and a supportive work environment.
- Why this job: Make a real impact in people's lives while developing your leadership skills.
- Qualifications: Must have or be working towards a Chartered Institute of Housing Level 4 qualification.
- Other info: Strong commitment to equality and diversity is essential.
The predicted salary is between 36000 - 60000 £ per year.
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Ensure that l tenants are provided with excellent end to end and let to re-let services, with Housing Patch Managers providing expertise in any issue related to tenancy management, with an open positive attitude to problems. Have overall responsibility for the team’s end to end management of tenants.
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To have oversight of all casework, through monthly case load reviews with Housing Patch Managers, guiding and supporting them to handle cases with autonomy and confidence.
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Monitor and manage staff performance in order that KPIs are achieved, reporting on relevant workstreams and are held to account and supported to succeed on targets for rent, voids, audits and walk-abouts.
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Manage the risk of tenancies not being sustained, by ensuring Housing Patch Managers are visible on estates, in the community, knowing who their tenants are and how to develop strong relationships between themselves, enabling early intervention.
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Manage and respond to complaints relating to the team using these to inform performance issues, gaps in the service and make concerted, evidence-based improvements.
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Ensure risks are mitigated by escalating issues in a clear, meaningful way with a solution focused attitude, and keeping the right people informed at the right time.
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Arrange and chair professionals’ meetings as needed, ensuring HMS are represented and other services are held to account in managing issues such as hoarding, ASB, Cuckooing, and mental health where it impacts well-being, the community or the sustainment of the tenancy.
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Manage the duty rota and manage the service as a duty manager, taking responsibility for coordinating the response to any emergencies and deputising for the General Needs and Travellers Service Manager as necessary.
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Maximise income at every opportunity, ensuring all staff are fully trained and know the impact of their roles on the Housing Revenue Account, have ownership and sight of budgets, spend and waste.
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Ensure that any litigation/potential litigation against the organisation is escalated appropriately
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Required to have or achieve a Chartered Institute of Housing Level 4 qualification.
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Detailed knowledge of Housing Management law, in particular the Landlord and Tenant Act 1985 with a focus on possession proceedings for rent arrears, anti-social behaviour, succession and discretionary tenancies.
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Strong knowledge and understanding of the new regulatory requirements for the sector, the reasons behind them and the importance of delivering on time and creating a culture shift.
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Detailed understanding of the regulatory requirements for social housing landlords and how to embed these into day-to-day practice as a housing professional.
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Strong knowledge of the organisation and its functions, welfare and benefits laws, where and when to go for appropriate support and direction relating to debt management, anti-social behaviour, legal expertise and benefits inclusive of Universal Credit.
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A thorough understanding and personal commitment to achieving equality and diversity both within the service and for residents; understanding the stigma associated to social tenants and commitment to never perpetuating it and always tackling it.
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Good knowledge of standard IT software including Microsoft Office and Teams., * Local Government
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Social Housing
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Welfare
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Housing Management
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Tenancy Management
Housing Manager (Performance) employer: Positive Employment
Contact Detail:
Positive Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager (Performance)
✨Tip Number 1
Familiarize yourself with the latest housing management laws and regulations, especially the Landlord and Tenant Act 1985. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current professionals in the housing management sector. Attend local housing forums or workshops to connect with others who can provide insights into the role and potentially refer you.
✨Tip Number 3
Showcase your understanding of key performance indicators (KPIs) relevant to housing management. Be prepared to discuss how you would monitor and manage staff performance to achieve these targets.
✨Tip Number 4
Prepare examples of how you've successfully handled complaints or difficult situations in previous roles. Highlight your solution-focused attitude and ability to escalate issues effectively.
We think you need these skills to ace Housing Manager (Performance)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight how your experience aligns with the expectations of a Housing Manager.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in housing management, tenancy management, and any relevant qualifications such as the Chartered Institute of Housing Level 4. Use specific examples to demonstrate your expertise.
Showcase Problem-Solving Skills: Since the role requires a positive attitude towards problem-solving, include examples in your application where you successfully managed challenges or improved processes in previous roles.
Demonstrate Knowledge of Regulations: Mention your understanding of housing management laws and regulatory requirements, particularly the Landlord and Tenant Act 1985. This will show that you are well-prepared for the legal aspects of the role.
How to prepare for a job interview at Positive Employment
✨Showcase Your Knowledge of Housing Management Law
Be prepared to discuss your understanding of the Landlord and Tenant Act 1985 and how it relates to tenancy management. Highlight any relevant experiences where you successfully navigated legal challenges or improved compliance with housing regulations.
✨Demonstrate Leadership and Team Management Skills
Since the role involves overseeing a team, share examples of how you've managed staff performance in the past. Discuss your approach to guiding and supporting team members, especially in handling complex cases with autonomy.
✨Emphasize Your Problem-Solving Abilities
Prepare to talk about specific instances where you've effectively resolved complaints or performance issues. Show that you have a solution-focused attitude and can escalate issues clearly and meaningfully when necessary.
✨Highlight Your Commitment to Equality and Diversity
Discuss your understanding of the importance of equality and diversity within housing services. Share any initiatives you've been part of that aimed to tackle stigma associated with social tenants and promote inclusivity.
