Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts and ensure timely collection of payments for various services.
- Company: Join a government organisation in Portsmouth with a supportive team environment.
- Benefits: Competitive pay, hybrid working, and potential for contract extension.
- Other info: Opportunity to work with the latest technology and develop your career in finance.
- Why this job: Make a difference by ensuring essential services are funded through effective credit control.
- Qualifications: Experience in credit control, strong IT skills, and excellent communication abilities.
The predicted salary is between 37200 - 37200 £ per year.
Positive Employment is currently recruiting for a Credit Control Officer for our client, a government organisation in Portsmouth, England. The successful post holder will ensure that income billed to customers through the sundry debtor ledger is collected on a timely basis and that queries are pursued and monitored to ensure prompt resolution. This role is a temporary contract initially for 6 months with the possibility to extend. This role is hybrid working.
Duties and Responsibilities:
- Part of a team of 8 working on the collection of income billed through the sundry debtors ledger, which could be invoices raised for a wide range of different services, such as Licensing fees, Commercial rents, hire of school facilities, professional fees or a variety of different service charges.
- You will have your own area of accounts to manage and this will involve monitoring aged debt reports and telephoning and corresponding with customers to maximise the collection of payment for current and overdue bills.
- Ensuring that outstanding monies owed to PCC from our external customers are paid on time and to agreed payment terms.
- Pursue and monitor customer queries to make certain they are resolved as promptly as possible. This may involve liaising with other teams as well as external customers.
- Accurately record the customer billing information onto the computerised recording system.
- Taking payment over the telephone.
- Producing monthly reports.
Personal Requirements:
- To be confident with IT, including Microsoft Office and Accounts Receivable packages, and be keen to use the latest technology.
- A proven track record in credit control and collections work.
- To have excellent interpersonal skills, tactfully able to communicate effectively with a wide range of internal and external customers.
- An understanding of financial billing and invoicing procedures is essential.
- An up to date working knowledge of credit control and collections is essential.
- To have a sound understanding of how the requirement for Data Protection applies to Credit Control is essential.
- To have experience with accounts receivable packages; knowledge of Oracle accounts receivable would be an advantage.
Working Hours: 37hrs / 8:30am - 17:00pm / Monday - Friday
Pay: £17.90 per hour
Please note this role is within the scope of IR35.
Locations
Credit Control Officer in Hampshire, Portsmouth employer: Positive Employment
Contact Detail:
Positive Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Officer in Hampshire, Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. Think about your past experiences and how they relate to the role, especially around managing aged debt and resolving customer queries.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Microsoft Office and any accounts receivable packages you've used. Highlighting your comfort with technology can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Credit Control Officer in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Control Officer role. Highlight your experience in credit control and collections, and don’t forget to mention any relevant IT skills, especially with Microsoft Office and accounts receivable packages.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your interpersonal skills and how you’ve successfully resolved customer queries in the past.
Showcase Your Tech Savvy: Since the role involves using technology, make sure to mention your familiarity with computerised recording systems and any experience with Oracle accounts receivable. We love candidates who are keen to embrace the latest tech!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Positive Employment
✨Know Your Numbers
Brush up on your knowledge of credit control metrics and financial billing procedures. Be ready to discuss how you've successfully managed aged debt reports in the past, as this will show your understanding of the role's requirements.
✨Showcase Your Tech Savvy
Familiarise yourself with Microsoft Office and any accounts receivable packages you’ve used, especially Oracle if you have experience with it. Be prepared to talk about how you’ve leveraged technology to improve collection processes or resolve customer queries.
✨Communicate with Confidence
Since this role involves liaising with both internal teams and external customers, practice articulating your thoughts clearly and tactfully. Think of examples where your excellent interpersonal skills helped resolve a complex issue or improved customer relations.
✨Understand Data Protection
Make sure you’re up to speed on how data protection laws apply to credit control. Be ready to discuss how you ensure compliance while managing sensitive customer information, as this is crucial for the role.