At a Glance
- Tasks: Support financially vulnerable residents by assessing their needs and connecting them to available resources.
- Company: Local government organisation dedicated to community support and resilience.
- Benefits: Competitive hourly pay, meaningful work, and the chance to make a real difference.
- Other info: Temporary role with potential for extension; great opportunity for personal growth.
- Why this job: Help people build financial resilience and tackle poverty in your community.
- Qualifications: GCSEs in English and Maths, plus experience supporting vulnerable individuals.
The predicted salary is between 56100 - 60000 £ per year.
Positive Employment is currently recruiting for a Financial Resilience Officer for our client, a local government organisation based in Teignbridge. The successful post holder will support financially vulnerable residents by identifying and determining entitlement to all forms of support available within the organisation and the wider community. Working with residents to help identify the root causes of poverty and financial hardship, whilst working collaboratively with internal services, statutory agencies, charities and partner organisations to help residents build long-term financial resilience. This role is a temporary contract initially for 3 months with the possibility to extend.
Duties and Responsibilities:
- Work with residents who are financially vulnerable or at risk of becoming financially vulnerable by undertaking financial needs and budget assessments.
- Identify and determine entitlement to financial support schemes available through the organisation, including discretionary housing payments, exceptional hardship funding, crisis and resilience support schemes and other available assistance.
- Carry out income maximisation assessments and provide support to help residents access benefits and financial assistance available to them.
- Build trusted relationships with residents and confidently manage sensitive and difficult conversations in a professional and empathetic manner.
- Assess whether applicants are owed a housing duty under homelessness legislation where applicable.
- Work collaboratively with internal departments and external agencies to provide a joined-up, person-centred approach to support.
- Make referrals to external organisations and support services where appropriate to help residents access long-term solutions.
- Maintain accurate case records, monitor outcomes and ensure all relevant information is recorded in line with data protection requirements.
- Keep up to date with financial support schemes, welfare benefits and services available to residents experiencing financial hardship.
- Support safeguarding responsibilities, risk management and fraud prevention within the service.
- Assist with monitoring expenditure and ensuring budgets relating to support schemes are appropriately managed.
- Contribute to the development of best practice, policies and procedures across the service.
Personal Requirements:
- GCSE Grade C/4 or above in English and Mathematics or equivalent qualification/experience.
- Current or recent experience of supporting vulnerable residents experiencing financial difficulties, hardship or homelessness.
- Knowledge of welfare benefits, income maximisation and financial support schemes.
- Understanding of housing and homelessness services and person-centred approaches to support.
- Experience of carrying out financial and budget assessments with customers.
- Excellent communication and interpersonal skills with the ability to communicate effectively with people from a wide range of backgrounds.
- Ability to manage difficult or conflict situations using tact, diplomacy and empathy.
- Strong organisational skills with the ability to manage workload and prioritise effectively.
- Good understanding of confidentiality, GDPR and data protection requirements.
- Ability to work collaboratively with internal departments, partner agencies and external organisations.
- Experience of maintaining accurate records and updating databases.
Working Hours: 37hrs / Monday - Friday
Pay: £27.06 - £28.82 per hour
Please note this role may fall within the scope of IR35.
Financial Resilience Officer in England employer: Positive Employment
As a local government organisation in Teignbridge, we pride ourselves on being an excellent employer dedicated to fostering a supportive and inclusive work environment. Our team is committed to empowering financially vulnerable residents, offering meaningful opportunities for professional growth and development while making a tangible difference in the community. With a focus on collaboration and empathy, we provide our employees with the resources and training necessary to excel in their roles and contribute to long-term financial resilience for those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Resilience Officer in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the local government or community support sectors. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their approach to supporting financially vulnerable residents. Tailor your responses to show how your experience aligns with their mission. We want you to shine!
✨Tip Number 3
Practice your communication skills! Since this role involves sensitive conversations, role-play with a friend or family member. Get comfortable discussing financial assessments and support schemes in a clear and empathetic way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the community. Let’s get you that job!
We think you need these skills to ace Financial Resilience Officer in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Financial Resilience Officer role. Highlight your experience with vulnerable residents and any relevant knowledge of financial support schemes. We want to see how you can make a difference!
Showcase Your Skills:Don’t forget to emphasise your communication and interpersonal skills. This role involves sensitive conversations, so let us know how you've handled similar situations in the past. We love hearing about your real-life experiences!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:Remember to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Positive Employment
✨Know Your Stuff
Make sure you brush up on the various financial support schemes and welfare benefits relevant to the role. Understanding how these work will not only help you answer questions confidently but also show your genuine interest in supporting financially vulnerable residents.
✨Empathy is Key
This role involves sensitive conversations with residents facing financial hardship. Prepare to demonstrate your ability to handle difficult situations with empathy and professionalism. Think of examples from your past experiences where you've successfully managed tough conversations.
✨Collaboration Matters
Since the job requires working with various internal departments and external agencies, be ready to discuss your experience in collaborative environments. Share specific instances where teamwork led to successful outcomes for clients or projects.
✨Stay Organised
With a focus on maintaining accurate case records and managing workloads, it’s crucial to showcase your organisational skills. Bring examples of how you’ve effectively prioritised tasks in previous roles, especially when dealing with multiple cases or deadlines.
