At a Glance
- Tasks: Assist customers via email and social media, ensuring a top-notch experience.
- Company: Join a thriving clothing business with a strong online presence.
- Benefits: Competitive salary, supportive team environment, and growth opportunities.
- Other info: Fully office-based role with a positive and inclusive culture.
- Why this job: Be part of a dynamic team that values customer satisfaction and collaboration.
- Qualifications: 1 year of online customer service experience and strong communication skills.
The predicted salary is between 25000 - 28000 £ per year.
Are you looking to join a progressive and rapidly growing clothing business in North London? If so, this opportunity might be perfect for you! Our client has been thriving for over a decade, starting out selling clothes on social media and now serving a nationwide consumer base through a successful online store. With a large following across all platforms, they are excited to expand their team.
About Them
They pride themselves on delivering exceptional customer experiences and fostering a collaborative and inclusive work environment.
Key Responsibilities
- Respond to customer emails and messages.
- Assist customers through social media channels.
- Process customer enquiries and resolve issues.
- Support day‑to‑day customer service operations.
- Help maintain a positive customer experience across all platforms.
Personal Requirements
- Minimum 1 year experience in online customer service.
- Excellent written and spoken communication skills.
- Professional and friendly manner.
- Strong customer service skills with a problem‑solving attitude.
- Good understanding of social media platforms and assisting customers via Instagram/Facebook/TikTok.
- Experience responding to emails and customer enquiries.
- Able to multitask and work efficiently under pressure.
- Positive attitude and team‑player mindset.
- Shopify experience is a bonus but not essential.
Working Hours
9:00 am – 5:00 pm, Monday to Friday
Salary
£25,000 – £28,000 per annum
Ecommerce Customer Experience Assistant (Office-Based) employer: Positive Employment
Join a dynamic and rapidly expanding clothing business in North London, where exceptional customer service is at the heart of our operations. We offer a collaborative and inclusive work culture that values employee growth and development, alongside competitive salaries and a supportive team environment. With a focus on innovation and a strong social media presence, this is an exciting opportunity to contribute to a thriving brand while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Customer Experience Assistant (Office-Based)
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer scenarios with a friend. This will boost your confidence and help you think on your feet during the interview.
✨Tip Number 3
Show off your social media savvy! Be ready to discuss how you've used platforms like Instagram or Facebook to engage with customers. Share specific examples of how you resolved issues or enhanced customer experiences online.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Ecommerce Customer Experience Assistant (Office-Based)
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about customer interaction, make sure your written application highlights your excellent communication skills. Use clear and friendly language to demonstrate how you can connect with customers effectively.
Tailor Your Experience:We want to see how your past experiences align with the responsibilities of the Ecommerce Customer Experience Assistant. Be specific about your previous roles in online customer service and how they’ve prepared you for this position.
Be Social Media Savvy:Given the importance of social media in this role, mention any experience you have with platforms like Instagram, Facebook, or TikTok. Show us how you can engage with customers through these channels and enhance their experience.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at Positive Employment
✨Know the Brand Inside Out
Before your interview, make sure you research the clothing business thoroughly. Understand their values, products, and customer base. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your excellent written and spoken communication skills. Practice responding to common customer queries or complaints, and think about how you can convey a friendly and professional tone.
✨Familiarise Yourself with Social Media
Given that the company engages with customers through platforms like Instagram, Facebook, and TikTok, brush up on your social media skills. Be ready to discuss how you would handle customer interactions on these platforms and share any relevant experiences you have.
✨Prepare for Problem-Solving Scenarios
Expect to face some situational questions during the interview. Think of examples from your past experience where you successfully resolved customer issues. Highlight your problem-solving attitude and how you maintained a positive customer experience under pressure.
