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- Tasks: Support drivers by delivering and installing electrical products in customers' homes.
- Company: Join a leading white goods company dedicated to amazing technology and customer service.
- Benefits: Enjoy a competitive pay of £15.40 per hour with a flexible 5 on, 3 off work pattern.
- Why this job: Be the face of the company, providing top-notch service while gaining valuable experience.
- Qualifications: Previous experience as a Driver's Mate and strong communication skills are essential.
- Other info: This is a 3-month contract with potential for extension; physical fitness required.
Positive Employment is currently recruiting for a Driver\’s Mate for our client a white goods company in Plymouth.The successful candidate will support the Customer Delivery and Installation Drivers and play a critical role in achieving the clients purpose of helping everyone enjoy amazing technology.Not only will you be safely delivering, installing and collecting of a range of electrical products into our customers’ homes, which include White Goods, Televisions and cookers you will be the face of the company and help them become a market leader by providing unrivalled customer service.This role is a 3 month contract with the possibility to extend.Duties and Responsibilities but not limited to:
- Safely deliver, install and demonstrate White Goods, Televisions and Cookers in our customers property.
- Engaging with customers, keeping them informed and ensuring their delivery and our installation is carried out to the highest standard following best practice guidance.
- Maintain regular contact with your site throughout the day to meet any changes to a customer delivery request, discussing and escalating unplanned issues, seeking guidance and adapting as necessary.
- Ensure the handheld operating device (Savvy) is always used correctly by completing visits and obtaining customer signatures.
- Liaise with Manufacturers at the point of delivery when necessary.
- Handle all products safely and with care, supporting your colleagues to do the same.
- Able to meet the physical requirements of the role.
- Ensure you follow continuous professional development, maintaining your driving license and ensuring required training and knowledge is kept up to date.
- Manage changing volumes of load held in the vehicle during the day. Regularly review, adjust, and secure the load to ensure safety whilst using equipment provided (i.e., straps and sack barrows.
Personal Requirements:
- Previous experience as a Driver\’s Mate.
- Ability to utilise equipment and correctly handle products to ensure best practice for a safe delivery e.g., following manual handling and Health and Safety training.
- Strong verbal communication, both on the phone and face-to-face in our customers’ home.
Working Hours:5 days on 3 days off pattern/ 07:15am starts up to 12hr daysPay:£15.40 per hrPlease note this role is within the scope of IR35. #J-18808-Ljbffr
Driver’s Mate employer: Positive Employment
Contact Detail:
Positive Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver’s Mate
✨Tip Number 1
Familiarise yourself with the products you'll be delivering, such as white goods and televisions. Understanding their features and installation processes will help you engage confidently with customers and provide exceptional service.
✨Tip Number 2
Practice your communication skills, especially in face-to-face scenarios. Being able to clearly explain delivery processes and address customer queries will set you apart as a candidate who can enhance the customer experience.
✨Tip Number 3
Get comfortable with using handheld devices for tracking deliveries. Familiarity with technology like the Savvy device will demonstrate your ability to adapt to the tools used in the role, making you a more attractive candidate.
✨Tip Number 4
Showcase your physical fitness and ability to handle heavy loads safely. Being able to demonstrate your understanding of manual handling techniques and health and safety practices will reassure employers of your capability in this physically demanding role.
We think you need these skills to ace Driver’s Mate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Driver's Mate. Highlight your relevant experience in your application.
Tailor Your CV: Make sure your CV reflects your previous experience as a Driver's Mate or in similar roles. Emphasise your skills in customer service, communication, and safe handling of products.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Positive Employment
✨Showcase Your Customer Service Skills
As a Driver's Mate, you'll be the face of the company. Be prepared to discuss your previous experiences in customer service and how you handled challenging situations. Highlight your ability to engage with customers and ensure their satisfaction.
✨Demonstrate Safety Awareness
Safety is paramount in this role. Be ready to talk about your understanding of health and safety practices, especially regarding manual handling and product delivery. Mention any relevant training you've completed that supports safe working practices.
✨Communicate Effectively
Strong verbal communication is key for this position. Practice articulating your thoughts clearly and confidently. You might be asked to role-play a scenario where you need to communicate with a customer, so be prepared to demonstrate your skills.
✨Be Adaptable and Problem-Solving
The job may involve unexpected changes or challenges during deliveries. Prepare examples of how you've successfully adapted to changing circumstances in past roles. Show that you're proactive in seeking solutions and can think on your feet.