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- Tasks: Assist customers, manage social media listings, and handle inquiries in a fast-paced environment.
- Company: Join a thriving North London clothing business with a strong online presence and a vibrant team culture.
- Benefits: Enjoy a competitive salary, full training, and the chance to grow within a dynamic company.
- Why this job: Be part of a fashion-forward team that values customer experience and offers room for personal growth.
- Qualifications: 2 years of customer service experience required; passion for fashion and social media skills are a plus.
- Other info: This role is fully office-based, Monday to Friday, from 9:00 am to 5:00 pm.
The predicted salary is between 22000 - 29000 £ per year.
Are you looking to join a progressive and rapidly growing clothing business in North London? If so, this opportunity might be perfect for you! Our client has been thriving for over a decade, initially selling clothes on social media and now serving a nationwide consumer base through a successful online store. With a large following across all platforms, they are excited to expand their team.
About Them:
They pride themselves on delivering exceptional customer experiences and fostering a collaborative and inclusive work environment. As a Customer Service Representative/E-Commerce Assistant, you will be a key member of the team handling a wide range of duties with room to grow alongside the business. THIS ROLE IS FULLY OFFICE BASED!
Key Responsibilities:
- Schedule listings on social media platforms.
- Respond promptly to customer inquiries through email, telephone, and social media.
- Handle objections and complaints professionally and respectfully.
- Conduct missing parcel investigations.
- Use the AI-powered E-commerce helpdesk system to raise and action tickets.
- Keep abreast of reviews on Trust Pilot and engage customers in response to those reviews.
- Use SHOPIFY to navigate the online store, including creating and removing products and providing customers with product information.
Personal Requirements:
- Experience in Customer Services for at least 2 years is essential.
- An interest in fashion or a background in clothing retail is desirable.
- Basic IT skills required (full training will be provided on internal systems).
- Previous experience with Shopify is not essential but desirable.
- Strong understanding and use of all social media platforms (Facebook, Instagram, TikTok).
- An enthusiasm to learn.
- Demonstrable multi-tasking skills.
- Excellent verbal and written communication skills.
Working Hours: 9:00 am - 5:00 pm, Monday to Friday - Please note this role is fully office based.
Salary: £26,000 - £29,000 per annum (dependent on experience)
If you’re passionate about customer service and would like to work in the fashion industry or in a rapidly expanding business, we’d love to hear from you! Apply now to be a part of their dynamic team.
Customer Service Representative/E-Commerce Assistant employer: Positive Employment
Contact Detail:
Positive Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative/E-Commerce Assistant
✨Tip Number 1
Familiarise yourself with the brand's social media presence. Since they have a large following, understanding their tone and style will help you connect better during interviews and show your genuine interest in the company.
✨Tip Number 2
Brush up on your customer service skills by reviewing common scenarios you might face in this role. Think about how you would handle complaints or inquiries, as demonstrating your problem-solving abilities can set you apart.
✨Tip Number 3
If you have experience with Shopify or similar e-commerce platforms, be ready to discuss it. Even if you haven't used Shopify before, showing enthusiasm for learning new systems can make a positive impression.
✨Tip Number 4
Engage with the company's reviews on Trust Pilot. Being knowledgeable about customer feedback and showing that you care about their reputation can demonstrate your commitment to providing excellent customer service.
We think you need these skills to ace Customer Service Representative/E-Commerce Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any background in fashion or retail. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the fashion industry. Mention specific experiences that relate to the responsibilities of the role, such as handling customer inquiries or using social media.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure your application is free from errors and clearly conveys your enthusiasm for the position.
Highlight Your IT Skills: Even though full training will be provided, mention any basic IT skills you possess, especially if you have experience with Shopify or other e-commerce platforms. This will show your readiness to learn and adapt.
How to prepare for a job interview at Positive Employment
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for the fashion industry during the interview. Share any personal experiences or interests related to clothing and style, as this will demonstrate your genuine interest in the role.
✨Highlight Customer Service Experience
Since the role requires at least 2 years of customer service experience, be prepared to discuss specific examples of how you've handled customer inquiries, complaints, and objections in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Social Media Platforms
Given the importance of social media in this role, brush up on your knowledge of platforms like Facebook, Instagram, and TikTok. Be ready to discuss how you’ve used these platforms in previous roles or how you would engage customers through them.
✨Demonstrate Multi-Tasking Skills
The job involves handling various tasks simultaneously, so prepare to share examples of how you've successfully managed multiple responsibilities in a fast-paced environment. This will show that you're capable of thriving in their dynamic team.
