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For Companies At a Glance
- Tasks: Engage with customers and manage social media listings for a trendy clothing brand.
- Company: Fast-growing fashion business with a vibrant team culture.
- Benefits: Competitive salary, full training, and a supportive work environment.
- Why this job: Join a dynamic team and make a real impact in the fashion industry.
- Qualifications: 2 years of customer service experience and a passion for fashion.
- Other info: Fully office-based role with Monday to Friday working hours.
The predicted salary is between 22000 - 26000 £ per year.
Overview
Are you looking to join a progressive and rapidly growing clothing business in North London? Our client has been thriving for over a decade, starting from selling clothes on social media and now serving a nationwide consumer base through a successful online store. With a large following across all platforms, they are excited to expand their team.
About Them: They pride themselves on delivering exceptional customer experiences and fostering a collaborative and inclusive work environment. THIS ROLE IS FULLY OFFICE BASED!
Responsibilities
- Schedule listings on social media platforms.
- Respond promptly to customer inquiries through email, telephone, and social media.
- Handle objections and complaints professionally and respectfully.
- Conduct missing parcel investigations.
- Use the AI-powered E-commerce helpdesk system to raise and action tickets.
- Keep abreast of reviews on Trust Pilot and engage the customers in response to those reviews.
- Use SHOPIFY to navigate the online store, including creating and removing products and providing customers with product information.
Personal Requirements
- Experience in Customer Services for at least 2 years is essential.
- An interest in fashion or a background in clothing retail is desirable.
- Basic IT skills required (full training will be provided on internal systems).
- Previous experience with Shopify is not essential but desirable.
- Strong understanding and use of all social media platforms (Facebook, Instagram, TikTok).
- An enthusiasm to learn.
- Demonstratable multi-tasking skills.
- Excellent verbal and written communication skills.
Working Hours
9:00 am – 5:00 pm, Monday to Friday. Please note this role is fully office based.
Salary
£26,000 – £29,000 per annum (dependent on experience)
Join
If you’re passionate about customer service and would like to work in the fashion industry or would just like to work in a rapidly expanding business, we’d love to hear from you! Apply now to be a part of their dynamic team.
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Customer Service Representative/E-Commerce Assistant employer: Positive Employment
Contact Detail:
Positive Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative/E-Commerce Assistant
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or engage with the brand on social media. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Representative/E-Commerce Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects your experience in customer service and any relevant skills. Highlight your passion for fashion and how it aligns with the role, as we love seeing that enthusiasm!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background makes you a perfect fit. Keep it friendly and engaging, just like our team!
Show Off Your Social Media Savvy: Since we’re all about social media, mention any experience you have with platforms like Facebook, Instagram, or TikTok. Let us know how you’ve used them in previous roles to connect with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Positive Employment
✨Know the Brand Inside Out
Before your interview, take some time to research the clothing business thoroughly. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you handled customer inquiries or complaints successfully. Highlight your ability to remain calm under pressure and how you turned a negative situation into a positive one. This is crucial for a Customer Service Representative role.
✨Familiarise Yourself with Social Media Platforms
Since the role involves engaging with customers on social media, brush up on your knowledge of platforms like Facebook, Instagram, and TikTok. Be ready to discuss how you would handle customer interactions on these platforms and any relevant experiences you have.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your enthusiasm for the role and the company. Inquire about their customer service strategies, team dynamics, or future plans for the business. This shows that you’re not just interested in the job, but also in contributing to their success.
