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- Tasks: Lead a responsive housing repairs service, ensuring quality and timely delivery.
- Company: Large local government organisation focused on community service.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a culture that champions equality, diversity, and inclusion.
- Why this job: Make a real difference in housing services while leading a dynamic team.
- Qualifications: Experience in service management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Our client is a large local government organisation looking for an experienced Head of Service to join their repairs department.
You will:
- Deliver all aspects of a responsive housing repairs service including the improvement of empty homes. This includes surveying, works diagnostics, scheduling, contractor management, and customer care.
- Lead the service area and work as part of the Housing Service Management team.
- Manage the responsive repairs service, ensuring high-quality, timely, and cost-effective delivery of day-to-day repairs and maintenance.
- Develop and implement operational strategies to improve service performance, customer satisfaction, and value for money.
- Oversee service delivery against key performance indicators (KPIs), including response times, completion rates, first-time fix, and tenant satisfaction.
- Ensure compliance with all relevant legislation, regulations, and health and safety standards (e.g., housing standards, H&S compliance).
- Manage budgets effectively, including forecasting, cost control, and identifying efficiency savings without compromising service quality.
- Lead, motivate, and develop multidisciplinary teams, including managers, supervisors, operatives, and contractors.
- Commission and manage external contractors and suppliers, ensuring robust contract management and performance monitoring.
- Drive continuous improvement initiatives, including digital transformation, process optimisation, and service redesign.
- Act as the senior point of escalation for complex complaints, disrepair cases, and high-risk issues.
- Collaborate with other departments (e.g., asset management, housing management, customer services) to deliver a seamless service.
- Ensure strong customer focus, embedding a culture of excellent service delivery and responsiveness to tenant needs.
- Produce and present performance reports to senior leadership, boards, or committees.
- Lead on risk management within the service, identifying and mitigating operational and reputational risks.
- Ensure effective resource planning, including workforce planning, scheduling, and demand management.
- Oversee emergency and out-of-hours repairs services, ensuring resilience and responsiveness.
- Champion equality, diversity, and inclusion within the service and ensure fair access to repairs services.
PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35. THIS ROLE IS HYBRID.
Head of Service (Responsive Repairs) in Bristol employer: Positive Employment
Contact Detail:
Positive Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service (Responsive Repairs) in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and repairs sector. Attend local events or webinars where you can meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their values, recent projects, and challenges they face in responsive repairs. This will help us tailor your answers and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your experience in managing repairs services and leading teams. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out. Plus, applying directly shows your enthusiasm and commitment to joining our team in delivering top-notch housing repairs services.
We think you need these skills to ace Head of Service (Responsive Repairs) in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing responsive repairs services. We want to see how your skills align with the job description, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Head of Service, leadership is key! Use your application to demonstrate how you've successfully led teams and managed projects in the past. We’re looking for examples that show your ability to motivate and develop multidisciplinary teams.
Highlight Your Customer Focus: Customer satisfaction is at the heart of this role. In your application, share specific instances where you’ve improved service delivery or resolved complex complaints. We want to see your commitment to excellent customer care!
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. A bit of warmth and authenticity can make your application stand out. Remember, we’re excited to get to know the real you, so apply through our website and let’s connect!
How to prepare for a job interview at Positive Employment
✨Know Your Stuff
Make sure you’re well-versed in the specifics of responsive repairs and housing services. Brush up on key performance indicators (KPIs) relevant to the role, such as response times and tenant satisfaction. Being able to discuss these metrics confidently will show that you understand what’s important in this position.
✨Showcase Leadership Skills
As a Head of Service, you’ll need to lead and motivate teams. Prepare examples of how you’ve successfully managed multidisciplinary teams in the past. Think about challenges you faced and how you overcame them, especially in terms of improving service delivery and team performance.
✨Demonstrate Customer Focus
This role is all about ensuring high-quality service for tenants. Be ready to discuss how you’ve embedded a culture of excellent service delivery in previous roles. Share specific instances where you’ve improved customer satisfaction or handled complex complaints effectively.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to risk management, budget control, or contractor management. Think through your approach to these scenarios beforehand, focusing on how you would ensure compliance with legislation and maintain service quality while managing costs.