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- Tasks: Lead a responsive housing repairs service and improve empty homes.
- Company: Large local government organisation with a focus on community service.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Champion equality and diversity while driving continuous improvement.
- Why this job: Make a real difference in your community while leading a dynamic team.
- Qualifications: Experience in service management and strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
Our client is a large local government organisation looking for an experienced Head of Service to join their repairs department.
Deliver all aspects of a responsive housing repairs service including the improvement of empty homes. This includes surveying, works diagnostics, scheduling, contractor management, and customer care.
Lead and manage the responsive repairs service, ensuring high-quality, timely, and cost-effective delivery of day-to-day repairs and maintenance.
Develop and implement operational strategies to improve service performance, customer satisfaction, and value for money.
Oversee service delivery against key performance indicators (KPIs), including response times, completion rates, first-time fix, and tenant satisfaction.
Manage budgets effectively, including forecasting, cost control, and identifying efficiency savings without compromising service quality.
Lead, motivate, and develop multidisciplinary teams, including managers, supervisors, operatives, and contractors.
Commission and manage external contractors and suppliers, ensuring robust contract management and performance monitoring.
Drive continuous improvement initiatives, including digital transformation, process optimisation, and service redesign.
Act as the senior point of escalation for complex complaints, disrepair cases, and high-risk issues.
Ensure strong customer focus, embedding a culture of excellent service delivery and responsiveness to tenant needs.
Produce and present performance reports to senior leadership, boards, or committees.
Lead on risk management within the service, identifying and mitigating operational and reputational risks.
Ensure effective resource planning, including workforce planning, scheduling, and demand management.
Oversee emergency and out-of-hours repairs services, ensuring resilience and responsiveness.
Champion equality, diversity, and inclusion within the service and ensure fair access to repairs services.
THIS ROLE IS HYBRID.
Head of Service Management - Hybrid in Bristol employer: Positive Employment
Contact Detail:
Positive Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Management - Hybrid in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and repairs sector. Attend local events or webinars where you can meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their values, recent projects, and challenges they face in service management. This will help us tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the key responsibilities of the Head of Service Management role. Highlight your achievements in managing teams and improving service delivery to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Service Management - Hybrid in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Service Management role. Highlight your experience in managing repairs services, budgeting, and leading teams. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific achievements that demonstrate your ability to improve service performance and customer satisfaction.
Showcase Your Leadership Skills: In your application, don’t forget to showcase your leadership skills. Talk about how you've motivated teams and managed contractors in the past. We love to see examples of how you’ve driven continuous improvement initiatives!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Positive Employment
✨Know Your Stuff
Make sure you’re well-versed in the specifics of housing repairs and service management. Brush up on key performance indicators (KPIs) relevant to the role, like response times and tenant satisfaction. Being able to discuss these metrics confidently will show that you understand what it takes to lead a successful repairs service.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in a multidisciplinary environment. Think about times when you motivated your team or improved service delivery. This is your chance to demonstrate your ability to manage and inspire others, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling complex complaints or managing budgets. Practice articulating your thought process and decision-making skills in these scenarios. This will help you convey your problem-solving abilities and strategic thinking.
✨Emphasise Customer Focus
Since customer satisfaction is key, be prepared to discuss how you’ve embedded a culture of excellent service in previous roles. Share specific strategies you’ve implemented to enhance tenant experiences and how you’ve responded to their needs. This will highlight your commitment to delivering high-quality service.