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- Tasks: Lead a responsive housing repairs service and improve empty homes.
- Company: Large local government organisation focused on community service.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and customer satisfaction.
- Why this job: Make a real difference in housing services and enhance community living.
- Qualifications: Experience in service management and strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
Our client is a large local government organisation looking for an experienced Head of Service to join their repairs department.
Deliver all aspects of a responsive housing repairs service including the improvement of empty homes. This includes surveying, works diagnostics, scheduling, contractor management, and customer care.
Lead and manage the responsive repairs service, ensuring high-quality, timely, and cost-effective delivery of day-to-day repairs and maintenance.
Develop and implement operational strategies to improve service performance, customer satisfaction, and value for money.
Oversee service delivery against key performance indicators (KPIs), including response times, completion rates, first-time fix, and tenant satisfaction.
Manage budgets effectively, including forecasting, cost control, and identifying efficiency savings without compromising service quality.
Lead, motivate, and develop multidisciplinary teams, including managers, supervisors, operatives, and contractors.
Commission and manage external contractors and suppliers, ensuring robust contract management and performance monitoring.
Drive continuous improvement initiatives, including digital transformation, process optimisation, and service redesign.
Act as the senior point of escalation for complex complaints, disrepair cases, and high-risk issues.
Ensure strong customer focus, embedding a culture of excellent service delivery and responsiveness to tenant needs.
Produce and present performance reports to senior leadership, boards, or committees.
Lead on risk management within the service, identifying and mitigating operational and reputational risks.
Ensure effective resource planning, including workforce planning, scheduling, and demand management.
Oversee emergency and out-of-hours repairs services, ensuring resilience and responsiveness.
Champion equality, diversity, and inclusion within the service and ensure fair access to repairs services.
THIS ROLE IS HYBRID.
Head of Service Management in Bristol employer: Positive Employment
Contact Detail:
Positive Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Management in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and repairs sector. Attend local events or webinars where you can meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their values, recent projects, and challenges they face in service management. This will help you tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've motivated teams and improved service delivery in past roles. Use specific examples that highlight your ability to manage budgets and drive continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Head of Service Management in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Service Management role. Highlight your experience in managing repairs services, leading teams, and improving customer satisfaction. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven service improvements and managed budgets effectively. Let us know what makes you tick!
Showcase Your Leadership Skills: As a Head of Service, you'll be leading teams and managing contractors. Make sure to highlight your leadership experience and any successful projects you've led. We love seeing how you've motivated teams and delivered results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Positive Employment
✨Know Your Stuff
Make sure you’re well-versed in the specifics of housing repairs and service management. Brush up on key performance indicators (KPIs) relevant to the role, like response times and tenant satisfaction. Being able to discuss these metrics confidently will show that you understand what it takes to lead a successful repairs service.
✨Showcase Your Leadership Skills
Prepare examples of how you’ve led teams in the past, especially in a multidisciplinary environment. Think about times when you motivated your team or managed contractors effectively. This is your chance to demonstrate your ability to inspire and develop others while ensuring high-quality service delivery.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, such as handling complex complaints or managing budgets. Practice articulating your thought process and decision-making strategies. This will help you convey your problem-solving skills and your approach to risk management.
✨Emphasise Customer Focus
Since this role is all about delivering excellent service, be prepared to discuss how you’ve prioritised customer needs in previous roles. Share specific examples of how you’ve improved customer satisfaction or implemented feedback mechanisms. This will highlight your commitment to a strong customer focus.