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- Tasks: Provide first-class IT support and assist with hardware commissioning.
- Company: Join a government organisation in Brentwood, Essex.
- Benefits: Competitive pay of £20.13 per hour and hybrid working options.
- Other info: Temporary contract with potential for extension and great work-life balance.
- Why this job: Work with the latest cloud technologies and enhance your customer service skills.
- Qualifications: Knowledge of Microsoft technologies; ITIL experience is a plus.
The predicted salary is between 40000 - 42000 £ per year.
Positive Employment is currently recruiting for an IT Support Officer for our client, a government organisation in Brentwood, Essex.
This role is a temporary contract initially for 3 months with the possibility to extend. Hybrid available, preference is 5 days on site.
Working with Technical Analyst to provide the first line and first-class Technical Service Desk.
- Variety of support tasks
- Hardware commissioning and decommissioning
- General IT Support
Knowledge of Microsoft technologies required and ITIL would be advantageous.
Working Hours: 37hrs / 8:30am - 17:00pm / Monday - Friday
Pay: £20.13 per hour
Locations
First Line IT Support Officer in Brentwood, Essex employer: Positive Employment
Contact Detail:
Positive Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line IT Support Officer in Brentwood, Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We all know that first impressions count, so practice answering common questions and showcasing your knowledge of Microsoft technologies.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that First Line IT Support Officer role. We make it easy for you to showcase your skills and connect with potential employers directly!
We think you need these skills to ace First Line IT Support Officer in Brentwood, Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies and any ITIL knowledge you have. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the First Line IT Support Officer role. Share specific examples of how you've provided excellent customer service in a tech environment.
Show Off Your Technical Skills: In your application, mention any specific cloud technologies or IT support tasks you’ve worked on. We love seeing candidates who are familiar with hardware commissioning and decommissioning, so make sure to include that if it applies to you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Positive Employment
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies, as this role requires a solid understanding of them. Be prepared to discuss your experience with these tools and how you've used them in previous roles.
✨Customer Service is Key
Since the job involves providing excellent customer service, think of examples where you've gone above and beyond for a customer. Highlight your communication skills and how you handle difficult situations.
✨Understand ITIL Basics
While ITIL knowledge is advantageous, make sure you understand the basics. Familiarise yourself with key concepts and be ready to explain how they can improve IT support processes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice answering questions like how you would handle a technical issue from a user or prioritise multiple requests. This will show your practical approach to IT support.