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- Tasks: Lead digital service teams and ensure reliable digital services across the organisation.
- Company: Join a government organisation in Brentwood, Essex, focused on digital innovation.
- Benefits: Competitive pay at £34.92 per hour with hybrid working options.
- Other info: Temporary contract with potential for extension and excellent career development opportunities.
- Why this job: Make a real impact by improving digital experiences for users and enhancing service delivery.
- Qualifications: Experience in managing digital products, teams, and project management skills required.
The predicted salary is between 72000 - 72000 £ per year.
Positive Employment is currently recruiting for an IT Support Officer for our client, a government organisation in Brentwood, Essex. Our client requires an interim resource for management and delivery of digital services across the organisation and another partner organisation.
As Digital Service Manager, you will lead the digital service teams (Product Development & Application Support and Geospatial) ensuring reliable digital services. This role is a temporary contract initially for 3 months with the possibility to extend. Hybrid available, preference is 5 days on site.
- Own the live operation of digital services.
- Act as escalation points, oversee incident, problem and service requests.
- Work with Services to reduce failure demand.
- Use resident and Officer feedback to improve digital experiences.
- Ensure service meets information governance, data protection and security requirements.
- Use project management skills to deliver improvement projects.
- Provide supplier and financial management.
Skills in managing teams, managing digital products and services, building relationships across the businesses and creating continuous improvement of live services. Skills around the Microsoft stack and development experience.
Working Hours: 22.20hrs / 9:00am - 17:00pm / Monday - Friday
Pay: £34.92 per hour
Locations
Digital Services Operations Manager in Brentwood, Essex employer: Positive Employment
Contact Detail:
Positive Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Services Operations Manager in Brentwood, Essex
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its digital services. Understand their challenges and think about how your skills can help them improve. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience with managing digital products and teams aligns with the role. Keep it concise but impactful – you want to leave a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to stay updated on new roles as they come up.
We think you need these skills to ace Digital Services Operations Manager in Brentwood, Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Services Operations Manager role. Highlight your experience in managing digital products and services, as well as any relevant project management skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to lead teams and improve digital services. We love a good story that showcases your skills!
Showcase Your Technical Skills: Since this role involves working with the Microsoft stack and development experience, make sure to highlight these skills in your application. We want to know how you can contribute to our digital services right from the get-go!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Positive Employment
✨Know Your Digital Services
Make sure you understand the digital services landscape, especially in relation to the role. Familiarise yourself with the Microsoft stack and any relevant technologies mentioned in the job description. This will help you speak confidently about how you can manage and improve these services.
✨Showcase Your Leadership Skills
As a Digital Services Operations Manager, you'll need to lead teams effectively. Prepare examples of how you've successfully managed teams in the past, particularly in IT or digital environments. Highlight your experience in building relationships and fostering collaboration across departments.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle incidents. Think of specific scenarios where you've resolved issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Understand Governance and Compliance
Since the role involves ensuring compliance with information governance and data protection, brush up on relevant regulations and best practices. Be ready to discuss how you've implemented these in previous roles and how you would approach them in this position.