At a Glance
- Tasks: Provide 2nd line support, resolve IT issues, and manage service desk calls.
- Company: Join a large local government organisation with a strong community focus.
- Benefits: Competitive pay, potential contract extension, and hands-on experience.
- Other info: Opportunity for career growth and collaboration with diverse teams.
- Why this job: Be part of impactful projects and enhance your technical skills in a supportive environment.
- Qualifications: Experience in IT support and strong problem-solving abilities required.
Our client is a large local government organisation and looking for an experienced 2nd Line Support to join their team. This is initially a 3 month contract who may be extended for the right applicant You will Working on a rota basis perform the following duties: Monitor incoming queues on the IT service desk system perform initial triage of all calls and assign to correct team Take ownership of and resolve calls in line with service level agreement(s). • Identify problems, log problem records and communicate appropriately. Log changes, providing adequate information and ensuring change records are kept up to date. Provide on-site support across all sites supported by Shared Technology Services. • Build and/or delivery of end user equipment, collection of equipment for repair or disposal, office moves. Work on complex technical projects implementing changes to Shared Technology Services infrastructure. Be part of virtual teams working on specific assignments. Provide cover for colleagues in other teams as and when required. Provide cover and/or work on projects outside normal working hours (08:00 to 18:00) and on occasion at weekends THIS ROLE IS INSIDE SCOPE OF IR35 ROLE IS FULLY ON SITE ...
2nd Line Support employer: Positive Employment
Positive Employment is an exceptional employer, offering a dynamic work environment that prioritises collaboration and innovation in the realm of local government projects. With a strong focus on employee growth and development, team members are encouraged to enhance their skills while contributing to meaningful SEND initiatives that directly impact the community in Liverpool. The flexibility of remote working, combined with the opportunity to engage with various agencies and partners, makes this role not only rewarding but also pivotal in shaping quality services for children and young people.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Positive Employment that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace 2nd Line Support
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Positive Employment, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Positive Employment can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Positive Employment will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Positive Employment
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Positive Employment. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Positive Employment.
