Our client is a large local government organisation and looking for an experienced IT Business Relationship Manager to join their team. This is initially a 3 month contract which may be extended for the right applicant
You will
• Develop and maintain strong relationships with directorates, services and senior stakeholders across the Council.
• Act as the primary point of contact between assigned business areas and DDaT. • Understand business priorities, challenges and opportunities and translate these into digital, data and technology requirements.
• Support the development and delivery of directorate digital roadmaps aligned to corporate objectives.
• Ensure DDaT services contribute to service transformation, efficiency, customer experience and organisational outcomes. Demand Management and Prioritisation
• Capture, assess and manage business demand for digital, data and technology services.
• Support the development of business cases for technology-enabled change initiatives
• Work with stakeholders to prioritise requirements against strategic objectives, resources and budget constraints.
• Ensure requests for new systems, enhancements and digital services follow agreed governance processes. Transformation and Continuous Improvement • Identify opportunities to improve business processes through technology, automation, data analytics and digital service design.
• Support services in adopting modern digital ways of working.
• Champion innovation and emerging technologies, including artificial intelligence, where appropriate.
• Facilitate workshops and stakeholder engagement activities to identify improvement opportunities. Project and Change Support
• Collaborate with Project Managers, Solution Architects, Technical Leads and suppliers to ensure solutions meet business needs.
• Support the successful delivery of DDaT projects and programmes.
• Assist with change management activities, stakeholder engagement and user adoption.
• Ensure benefits are defined, tracked and realised following implementation. Service Management
• Monitor service performance and customer satisfaction within assigned business areas. • Escalate service issues and risks where necessary.
• Work with operational teams to improve service quality and user experience.
• Contribute to service reviews and continual service improvement initiatives..
PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35
HYBRID WORKING
IT Business Relationship Manager in Bedford employer: Positive Employment Careers
As a 7.5 tonne Delivery Driver with our client in Birmingham, you will be part of a dynamic team dedicated to delivering exceptional customer service while handling cutting-edge technology. The company fosters a supportive work culture that values employee growth and offers opportunities for skill development, ensuring you feel valued and empowered in your role. With a focus on safety and professionalism, this position not only allows you to make a meaningful impact in customers' lives but also positions you within a reputable business striving for market leadership.
Contact Details:
Positive Employment Careers Recruitment Team
