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- Tasks: Lead the support team and manage workplace technologies for a top consultancy.
- Company: Join a leading consultancy focused on organisational change and innovation.
- Benefits: Enjoy a competitive salary, hybrid working model, and great perks.
- Why this job: Make a real impact by enhancing user experiences with modern workplace tools.
- Qualifications: 3+ years in IT operations, ITIL knowledge, and Microsoft 365 familiarity required.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 45000 - 55000 £ per year.
A leading consultancy in organizational change seeks a Senior End User Support Analyst to drive operational delivery of workplace technologies. The role includes managing IT service operations, overseeing end-user devices, and ensuring a high-performing support team.
Candidates should have over 3 years of experience in IT operations, knowledge of ITIL, and familiarity with Microsoft 365 and cloud collaboration tools.
Competitive salary, hybrid working model, and numerous benefits offered.
Senior End User Support & Modern Workplace Lead employer: Positive Change Group
Contact Detail:
Positive Change Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior End User Support & Modern Workplace Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work with workplace technologies. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in IT operations and managing support teams. This will give you an edge during interviews and show that you mean business.
✨Tip Number 3
Stay updated on industry trends! Familiarise yourself with the latest in Microsoft 365 and cloud collaboration tools. Being knowledgeable about current technologies will impress potential employers and show your commitment to the role.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your talents directly to us. Plus, it shows you're genuinely interested in joining our team and helps us get to know you better.
We think you need these skills to ace Senior End User Support & Modern Workplace Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT operations and familiarity with Microsoft 365. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about driving operational delivery of workplace technologies. We love seeing candidates who can connect their personal experiences to our mission.
Showcase Your ITIL Knowledge: Since knowledge of ITIL is key for this role, make sure to mention any relevant certifications or experiences. We appreciate candidates who understand best practices in IT service management and can apply them effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Positive Change Group
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in managing IT service operations. This will show that you understand the framework and can implement it effectively.
✨Showcase Your Microsoft 365 Expertise
Since familiarity with Microsoft 365 is key for this role, prepare to talk about specific projects where you've used these tools. Highlight any innovative solutions you've implemented using cloud collaboration tools, as this will demonstrate your hands-on experience and problem-solving skills.
✨Demonstrate Leadership Skills
As a Senior End User Support Analyst, you'll be leading a support team. Think of examples where you've successfully managed or mentored others. Discuss your approach to building a high-performing team and how you handle challenges within a team setting.
✨Prepare Questions About Operational Delivery
Interviews are a two-way street, so come prepared with insightful questions about the company's operational delivery of workplace technologies. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.