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For Companies At a Glance
- Tasks: Drive new customer acquisition and account growth in the SMB sector.
- Company: Dynamic Managed Service Provider focused on strategic partnerships.
- Benefits: Competitive salary, performance bonuses, and opportunities for professional development.
- Other info: Join a collaborative team with excellent career advancement potential.
- Why this job: Make a real impact by building long-term relationships with clients in a fast-paced environment.
- Qualifications: Experience in MSP environments and strong consultative sales skills.
The predicted salary is between 60000 - 80000 £ per year.
Our customer is seeking an experienced SMB Account Director with a strong background in Managed Service Provider (MSP) environments, to drive new logo acquisition and strategic account growth across the 50–500 user customer segment. This role operates as a senior overlay position alongside Enterprise Account Managers, with full commercial ownership of assigned opportunities and accounts. Success in this role requires a consultative, outcome‑led sales approach and the ability to build long‑term customer relationships in complex MSP-led environments.
In your first 12 months, you will be accountable for delivering £250k in Annual Gross Profit (AGP) while driving multi‑pillar adoption across Connectivity, Mobile, Modern Workspace, Cyber Security and Managed Services. Our customers typically have limited internal IT capability and rely heavily on us as a trusted, strategic MSP partner, rather than a transactional supplier.
What Success Looks Like (First 12 Months)
- Deliver £250k AGP through new logo wins and account expansion
- Win new customers within the 50–500 user SMB / mid‑market segment
- Consistently expand accounts across multiple service pillars
- Maintain accurate forecasting and a clean, qualified pipeline
- Deliver structured, value‑led QBRs aligned to IT roadmaps and account plans
- Protect margin through rigorous qualification and internal coordination
Key Responsibilities
- Own new logo acquisition and long‑term account growth within the SMB and mid‑market segment
- Spend approximately 50% of your time operating as an overlay with Enterprise Account Managers
- Identify and develop cross‑sell and upsell opportunities across all service lines
- Build and execute account plans, IT roadmaps and risk registers aligned to customer business goals
- Lead commercial negotiations including renewals, contract changes and service expansion
- Deliver structured QBRs covering service performance, risk, roadmap progress and commercial planning
- Act as the senior commercial owner and escalation point for assigned accounts
- Coordinate cross‑functional internal teams including Solution Architects, Technical Account Managers, Projects and Operations
- Maintain ownership through onboarding, transition and delivery phases to ensure commercial outcomes are realised
- Provide leadership across virtual account teams, holding stakeholders accountable to agreed actions
Account Director - IT & Managed Services employer: Positiv Cohort Ltd
Contact Detail:
Positiv Cohort Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - IT & Managed Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and how they align with your experience in MSP environments. This will help you tailor your responses and show them you’re the perfect fit for the role.
✨Tip Number 3
Practice your pitch! You need to clearly articulate how your background in consultative sales and account management can drive new logo acquisition and growth. Make it engaging and relevant to the role of Account Director.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the position. And remember, check out our website for more opportunities!
We think you need these skills to ace Account Director - IT & Managed Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Director. Highlight your experience in Managed Service Provider environments and any relevant achievements in driving new logo acquisition and account growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your consultative sales approach and how you've built long-term customer relationships in complex environments. Make it personal and engaging!
Showcase Relevant Metrics: When detailing your past successes, include specific metrics like revenue growth or customer retention rates. This will help us see the impact you've made in previous roles and how you can deliver that £250k AGP.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Positiv Cohort Ltd
✨Know Your MSP Inside Out
Before the interview, make sure you understand the Managed Service Provider landscape. Research the company’s services, their competitors, and the specific challenges faced by SMBs in the IT sector. This knowledge will help you demonstrate your consultative sales approach and show that you can build long-term relationships.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations related to account growth and customer relationships. Prepare examples from your past experiences where you successfully acquired new logos or expanded accounts. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Strategic Thinking
Be ready to discuss how you would develop account plans and IT roadmaps aligned with customer business goals. Think about how you can drive multi-pillar adoption and protect margins. Highlight any previous successes in these areas to illustrate your strategic mindset.
✨Demonstrate Your Team Collaboration Skills
Since this role involves working closely with Enterprise Account Managers and cross-functional teams, be prepared to talk about your experience in collaborative environments. Share examples of how you’ve coordinated with different departments to achieve commercial outcomes and ensure customer satisfaction.