Venue Representative - Leicester

This is a UK based position and the successful applicant will be hired into WORLDS UK-based partner company, Poseidon. All offers of employment with WORLDS are contingent upon clear results of a thorough background check.

We are looking for energetic people to join our team hosting the immersive show MESMERICA. You will be working as an on-site representative and our company ambassador to the venue staff team and audience. This is a part-time employment position. MESMERICA will run at the planetarium as long as there is a demand for seats. Our ideal candidate would be tech savvy, have customer service experience, social media knowledge and an upbeat, positive personality.

WORLDS shows are fully immersive music and art cinematic projection shows for planetariums and giant screen theaters designed to relieve stress, evoke joy, happiness, and relaxation.

Responsibilities include:

• Setting up/taking down our lobby setup to include: signage, check-in table, and merchandise
• Welcoming and checking in our audiences, answering guests' questions
• Merchandise inventory and sales
• Overall event facilitation, ensuring a smooth guest experience
• Offering suggestions or comments on how we can do better
• Communication: this role requires timely communication with our Venue Operations team. Great communication skills are a MUST for this position.

Requirements:

• Comfortable with using iPad apps, including WhatsApp
• Upbeat, positive personality
• Customer service experience
• Communicative
• Detail oriented
• Reliable
• Punctual
• Good judgment (able to timely relay any concerns or issues)
• Leadership / teamwork qualities (able to confidently direct provided on-site staff helpers when necessary)
• Natural problem solver
• Calm under pressure in high stress environments

More about our values:

• Hard work, including some off hours (since we are running shows around the world)
• World-class standards
• Attention to detail; we are moving fast and don’t have time to be checking others’ work
• Humour (lots of humour)
• Respect and consideration for other team members and our audience
• Ethics - while we push the boundaries of the tech, we always act with honesty and integrity
• Long-term, big picture thinking
• A collaborative outlook and attitude
• Ownership of mistakes, and the ability to turn them into learning opportunities. We don’t do guilt
• Open, honest communication

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.