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- Tasks: Support event ticketing setup and ensure smooth operations across platforms.
- Company: Join a fast-growing global entertainment company making real social impact.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be part of an innovative team driving change through immersive entertainment.
- Qualifications: Strong attention to detail and organisational skills required.
- Other info: Dynamic role with potential for career advancement in a creative environment.
The predicted salary is between 30000 - 42000 £ per year.
This is a fully remote role for UK/GMT timezone only (full time or part time is acceptable). Applicants must reside within one of these timezones.
Join our mission to create meaningful social impact through the power of immersive entertainment. We have sold over 1.4 million tickets in 3 years across 10 countries, and we are looking for a talented developer to join our Systems team to build high-performance front-end experiences and internal tools that power our marketing and business operations.
This is an exciting opportunity to join at the ground level — collaborating with our Head of Systems to design, implement, and optimize the customer-facing experiences and internal tooling that drive a fast-growing company with a first-mover advantage in a red-hot new industry.
About Us: We are a fast-growing global entertainment company ($14M revenue, 60+ team members) creating immersive experiences that drive real social change. Our customers don’t just buy tickets — they become part of something bigger. We are ambitious, creative, and impact-driven, blending art, technology, and storytelling to deliver world-class experiences. As we scale into our next phase of growth, we are building robust systems and infrastructure to match our vision.
Role Summary: The Junior Systems & Ticketing Administrator supports the setup, maintenance, and accuracy of event listings across ticketing platforms and customer-facing web pages. This role is responsible for process-driven tasks such as creating and managing event dates, setting up ticketing pages, supporting venue launches, and assisting with cancellations or postponements when required.
Reporting to Rob Blakeney, Head of Systems, this role supports the wider Systems & Ticketing team and helps ensure our event and ticketing operations run smoothly across multiple countries. You will work with both internal tools and external platforms such as Ticket Socket / TickX, website CMS/WYSIWYG editors, and customer email tools such as Mailchimp. This is a highly detail-focused role with direct customer impact — accuracy and consistency are essential.
Key Responsibilities:
- Event & Ticketing Administration: Support ticketing setup and ongoing maintenance for live events, including venues, dates, ticket types, and on-sale configurations. Add, remove, and administrate event dates and ticket inventory as needed. Work with the Ticketing Coordinator to analyse ticket and date inventory requirements by venue. Complete regular checks to ensure all public-facing ticketing information is accurate and consistent.
- Venue Launch Support: Work through task lists for new venue launches and ensure setup steps are completed correctly and on time. Perform follow-up checks after launch to confirm ticket links, dates, and event pages are functioning correctly. Check our presence on venue websites and validate accuracy of listings when required.
- Website & Customer-Facing Pages: Create and maintain public-facing venue pages using CMS/WYSIWYG web editing software. Implement website translations provided by internal teams. Support the Ticketing / Media Buying team with pricing model setup and website link updates. Document active pricing models clearly so other teams can reference the most current version.
- Customer Communications & Survey Processes: Ensure automated post-show surveys are triggered correctly and monitor results. Summarise survey trends, conclusions, and any red flags for the wider team. Maintain post-show survey processes and ensure ongoing reliability. Create one-off bulk customer emails when required (e.g., cancellations, postponements, critical updates). Create and maintain customer journeys within Mailchimp as needed.
- Team Support & Operational Tasks: Support the Systems & Ticketing team with day-to-day administrative and operational requests. Update monthly Rep cost information as required. Carry out other duties as assigned to support business needs.
Skills & Experience:
- Exceptional attention to detail and strong organisational skills.
- Strong ability to follow processes and complete repeatable tasks accurately.
- Confidence using cloud-based tools and internal systems.
- Professional written and verbal communication skills.
- Ability to manage deadlines and stay calm under pressure.
Preferred:
- Experience with ticketing platforms (Ticket Socket, TickX, or similar).
- Experience with CMS/WYSIWYG website editing tools.
- Experience with Mailchimp (or similar email automation platforms).
- Basic layout/design skills using drag-and-drop tools.
- General understanding of marketing or customer journey concepts.
Working Style & Expectations: This role is operational, process-driven, and quality-focused — accuracy matters at every step. You will support multiple teams and must be responsive, dependable, and proactive in communication. Flexibility is required at times, including occasional evenings and weekend work due to live show schedules and collaboration across time zones (with time off provided to balance peak activity periods).
KPIs (Success Measures):
- Accuracy: Maintain 98–100% accuracy across published event dates, ticket types, and links. Correct confirmed customer-facing errors within 24 hours (same day where possible).
- Venue Launches: Complete 100% of assigned launch tasks by deadline. Perform post-launch checks within 48 hours to confirm pages/links are live and correct.
- Timeliness & Responsiveness: Acknowledge internal requests within 1 business day. Action urgent changes (cancellations/postponements) same day where possible.
- Surveys & Customer Journeys: Ensure post-show surveys send successfully for 95%+ of applicable events. Provide weekly survey highlights and flag any major issues/red flags promptly.
- Documentation & Process: Keep pricing model documentation accurate and up to date for all assigned active links/models. Follow SOPs/checklists consistently with minimal rework.
- Communication & Teamwork: Provide clear updates with relevant details (status, links, screenshots where needed). Demonstrate consistent follow-through with minimal reminders required.
Junior Systems & Ticketing Administrator in Birmingham employer: Poseidon Music Ltd
Contact Detail:
Poseidon Music Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Systems & Ticketing Administrator in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on social media, and attend virtual events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its mission. Understand their values and how your skills align with their goals. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable answering common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission to create meaningful social impact through entertainment.
We think you need these skills to ace Junior Systems & Ticketing Administrator in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Junior Systems & Ticketing Administrator role. Highlight your attention to detail and any relevant experience with ticketing platforms or CMS tools. We want to see how you can contribute to our mission!
Show Off Your Skills: Don’t just list your skills — demonstrate them! If you've got experience with cloud-based tools or email automation platforms like Mailchimp, give us examples of how you've used them effectively in past roles. We love seeing practical applications!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, showing us why you're the perfect fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our amazing team!
How to prepare for a job interview at Poseidon Music Ltd
✨Know Your Tools
Familiarise yourself with ticketing platforms like Ticket Socket and TickX, as well as CMS/WYSIWYG editors. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Show Off Your Attention to Detail
Prepare examples that highlight your exceptional attention to detail. You might want to share a time when you caught an error that others missed or how you ensured accuracy in a previous role. This is crucial for the Junior Systems & Ticketing Administrator position.
✨Communicate Clearly
Practice your professional written and verbal communication skills. You’ll need to demonstrate how you can convey information clearly, especially when dealing with customer communications or team updates. Consider preparing a brief email draft as a sample.
✨Be Ready for Process-Driven Questions
Expect questions about how you handle repetitive tasks and follow processes. Think of specific instances where you successfully managed deadlines and maintained quality under pressure. This will show that you understand the operational nature of the role.
