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For Companies At a Glance
- Tasks: Lead a team to enhance customer service and drive continuous improvement.
- Company: Dynamic manufacturing company in Fareham with a focus on aerospace.
- Benefits: Competitive salary up to £60K, career growth, and a supportive work environment.
- Why this job: Make a real difference in customer experience within the aerospace industry.
- Qualifications: Degree in Business or related field and Lean Six Sigma Yellow Belt required.
- Other info: Join a collaborative team dedicated to excellence and innovation.
The predicted salary is between 36000 - 60000 £ per year.
A manufacturing company in Fareham seeks a Customer Services Manager to lead the customer service function, ensure high performance, and drive continuous improvement in customer experience.
The candidate will manage a team, oversee compliance with safety and quality standards, and collaborate with stakeholders to optimize business performance.
Essential qualifications include a degree in Business or related field and Lean Six Sigma Yellow Belt.
A competitive salary of up to £60K is offered based on experience.
Customer Services Manager - Growth & Quality (Aerospace) in Fareham employer: Porvair Filtration Group
Contact Detail:
Porvair Filtration Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager - Growth & Quality (Aerospace) in Fareham
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace industry, especially those who work in customer service. You never know who might have a lead on that perfect role or can give you insider tips on the company culture.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service management. Think about how you can showcase your experience with Lean Six Sigma and how it can improve customer experience in the aerospace sector.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and match your skills, so you can put your best foot forward.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Manager - Growth & Quality (Aerospace) in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Manager role. Highlight your experience in leading teams and driving customer satisfaction, as well as any relevant qualifications like Lean Six Sigma.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've improved customer experiences in the past and how you can bring that expertise to our team.
Showcase Your Leadership Skills: As a Customer Services Manager, you'll be leading a team. Use your application to demonstrate your leadership style and how you've successfully managed teams in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Porvair Filtration Group
✨Know Your Stuff
Make sure you understand the aerospace industry and the specific challenges it faces. Brush up on customer service best practices, especially in a manufacturing context. This will show that you're not just interested in the role but also knowledgeable about the field.
✨Showcase Your Leadership Skills
As a Customer Services Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you drove performance and improved customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Continuous Improvement
Since the role involves driving continuous improvement, be ready to discuss your experience with Lean Six Sigma principles. Share specific instances where you've implemented changes that enhanced quality or efficiency in customer service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their current customer service strategies and how they measure success. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.
