At a Glance
- Tasks: Enforce parking regulations and manage permits while providing excellent customer service.
- Company: Join Portsmouth City Council, a unique organisation making a difference in the community.
- Benefits: Hybrid working options, flexible hours, and a supportive team environment.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Make a real impact in your city while developing valuable administrative skills.
- Qualifications: Detail-oriented with strong communication and organisational skills.
The predicted salary is between 22950 - 28050 £ per year.
Join our Parking Service and play a vital role in ensuring parking regulations are enforced fairly and efficiently across the city. You will manage permits, appeals and Penalty Charge Notices while providing information and advice on parking matters.
As a Parking Charge Officer, you will play a key role in delivering an efficient and customer-focused service, processing Penalty Charge Notices, permits, season tickets and parking dispensations. You will ensure cases are processed accurately, in line with legislation and council procedures, while maintaining detailed records and supporting the effective administration of the service. You will also provide advice and support to customers, consider appeals and representations and prepare cases for adjudication where required.
You will be a detail-oriented and customer-focused administrator with excellent written and verbal communication skills. Confident dealing with customers by phone, email and face-to-face, you will be able to handle sensitive or challenging situations professionally while maintaining a high standard of customer service. You will have strong organisational skills, an eye for detail, and the ability to work accurately under pressure to meet deadlines. A team player with good IT skills and experience in a similar administrative environment, you will be committed to delivering an efficient and effective service.
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals.
Please ensure that you read the job profile for full details on the post. We offer hybrid working, after the induction period, with the expectation to attend the office minimum 3 days a week (pro rata for part time), this remains flexible, depending on the role and subject to business needs. We are not able to offer sponsorship for this position. Previous candidates need not apply. Interview date: week commencing 30th November 2026.
We are a disability confident employer and Armed Forces Covenant gold standard. You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
Parking Charge Officer in Sunderland employer: Portsmouth
Slim Chickens Portsmouth is an exceptional employer, recognised as a Sunday Times Best Big Company to Work For in 2025 and 2026. With a vibrant work culture that prioritises integrity, hard work, and personal growth, employees enjoy generous benefits including discounts, flexible working options, and career advancement opportunities within a supportive team environment. Join us in creating memorable guest experiences while thriving in a fun and motivating atmosphere!
StudySmarter Expert Advice🤫
We think this is how you could land Parking Charge Officer in Sunderland
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Portsmouth, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Portsmouth and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Parking Charge Officer in Sunderland
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Portsmouth and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Portsmouth
✨Get to Know Public Sector Values
Before your interview with Portsmouth, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Portsmouth.
