At a Glance
- Tasks: Ensure effective operation of the water distribution network and respond to customer enquiries.
- Company: Join Portsmouth Water, a company dedicated to providing water for everyone.
- Benefits: Enjoy 25 days annual leave, generous pension, and exclusive discounts.
- Other info: Flexible working arrangements available; apply early to secure your chance!
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Methodical, organised, and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future. Portsmouth Water is delighted to have an opening for a Trunk Main Technician for our highly regarded Network Department. As Trunk Main Technician, you will be responsible for the effective operation of the distribution trunk network and the identification of planned/reactive maintenance requirements. Responding to customer enquiries and water supply events/emergencies, you will ensure that all activities complement Portsmouth Water operating procedures and ensure that all company and regulatory standards and requirements are followed.
Key Responsibilities
- To comply with all policies and procedures relating to Health and Safety.
- To proactively protect the wellbeing of self, public and all members of the Network Team.
- Delivering excellent customer service when dealing with internal and external customers.
- Encourage proactive and effective communications to help develop and maintain professional relationships with internal and external customers.
- Promoting and demonstrating continuous improvements to procedures/processes/working practices to enhance the level of customer service delivery across all functions of business activity.
- Ensure that all network activities are undertaken in an appropriate manner with due consideration and planning.
- That all operations are completed in line with the relevant PW policies/procedures/RAMS.
- To seek improvements to all key activities within area of responsibility and recommend process improvements to maintain/enhance PW performance to ensure that all internal and external standards, targets and requirements are achieved/exceeded.
- Encourage a collaborative working culture across all interactions.
- Demonstrate and promote PW Company Values and behaviours.
- To actively participate in relevant inspections/audits to ensure performance and standards are maintained.
- To effectively maintain own performance and discipline in line with company values.
- Reporting of any near miss or actual near miss accidents/incidents.
- To effectively participate in any training or development programmes deemed necessary.
- Ensure compliance with agreed Department KPI’s and SLA’s.
- Ensure that all department processes, procedures and standards are followed in accordance with specification and to a very high and consistent level.
- Participate in a standby rota whereby you must be available to attend a site or incident out of hours if required.
Skills, Qualifications & Competencies
- Methodical & organised
- Ability to work under pressure, whilst managing varying and potentially conflicting priorities
- Excellent time management
- Confident & strong communicator at all levels
- Detailed knowledge of PW systems and processes
- Ability to understand & assess numerical and statistical information
- Ability to network, establish and maintain strong working relationships with internal/external stakeholders
- Sound knowledge of PW obligations & reporting requirements
- Detailed understanding of all field activities and operations
We recognise people want to work in a variety of different ways, and that’s why we’re happy to consider flexible working arrangements. Please feel free to talk to us at interview about the flexibility you may be looking for. We’re committed to equality, diversity and inclusion, and we actively encourage applications from all sections of society. Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK. Due to the high volume of applications we may receive, we’re unable to respond to every applicant individually. If your application is of interest, we’ll usually be in touch within 4 weeks of receiving it.
What Portsmouth Water Offer You
- Holidays Made Better – Enjoy 25 days of annual leave plus bank holidays.
- A Pension That Works for You – We’ll help secure your future with a generous pension scheme, contributing up to 15%.
- Performance Pays Off – You could earn a non-contractual bonus of up to 6% of your basic salary, linked to company performance.
- Family Comes First – Enhanced maternity, paternity, and adoption leave and pay.
- Social Events – All expenses covered summer and winter social events.
- Peace of Mind, Always – Our life assurance scheme gives your loved ones extra security, with a 4x salary lump sum benefit in case the unexpected happens.
- Comprehensive Wellbeing Support – Confidential mental health and wellbeing advice 24/7 through our Employee Assistance Programme, and physical health support via our Virtual GP service (available 8am–10pm, 7 days a week for you and your immediate family).
- PW Perks – Treat Yourself! – Exclusive discounts at thousands of retailers, plus benefits such as Electric Vehicle Scheme (after 1 year), Cycle to Work Scheme, Health Cash Plan, and so much more.
Trunk Main Technician employer: Portsmouth Water
Portsmouth Water is an exceptional employer, dedicated to ensuring a sustainable water supply while fostering a supportive and inclusive work environment. With generous benefits such as 25 days of annual leave, a robust pension scheme, and comprehensive wellbeing support, employees are encouraged to thrive both personally and professionally. The company promotes a collaborative culture, offering opportunities for growth and development, making it an ideal place for those seeking meaningful and rewarding employment in the heart of the community.
