Network Flushing Operative in Portsmouth

We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future. We are thrilled to offer an opportunity within our Network Department for a Network Flushing Operative. In this role, you will be responsible for effectively flushing the distribution network and identifying maintenance needs, all while ensuring that activities are aligned with PW’s operating procedures. You will also ensure that all company and regulatory standards are consistently followed. With a positive, proactive attitude, you will confidently manage queries in a calm and thoughtful manner. You’ll enjoy working in a supportive team environment, with the opportunity to work outdoors and tackle new challenges each day. Your efforts will play a key role in providing a vital service to our customers. You’ll also work closely with other departments and external partners to resolve network and customer concerns. The successful candidate will consistently reflect our core values of Excellence, Integrity, and Future Focus.

Key Responsibilities

• Adhere to all Health and Safety policies and procedures.
• Provide exceptional customer service when interacting with both internal and external customers.
• Ensure that all network operations are conducted thoughtfully, with careful planning and consideration.
• Complete all operations in line with relevant PW policies, procedures, and RAMS (Risk Assessment and Method Statements).
• Perform field activities with effective customer communication, ensuring all relevant information is accurately processed and returned.
• Follow department-specific risk and COSHH assessments in line with PW standards.
• Assist in the timely, proactive, and reactive communications with both customers and internal departments.
• Ensure all face-to-face customer interactions are handled with grace and professionalism, maintaining high standards of customer service throughout.
• Participate in out of hours work as required, with the flexibility to begin flushing operations when network conditions permit.

Skills, Qualifications & Competencies

• Ability to work gracefully under pressure, balancing varying priorities.
• Exceptional time management skills to ensure timely completion of tasks.
• Strong communication skills, with the ability to connect confidently at all levels.
• Proven ability to network and build strong, lasting relationships with both internal and external stakeholders.
• A thorough understanding of all field activities and operations.
• Water hygiene certification is desirable.
• NRSWA qualification is also desirable.

We recognise people want to work in a variety of different ways, and we’re happy to consider flexible working arrangements. Please feel free to talk to us at interview about the flexibility you may be looking for.

Please note, we may close this advert early if we receive a high volume of applications — so we encourage you to apply as soon as possible to avoid missing out.

We’re committed to equality, diversity and inclusion, and we actively encourage applications from all sections of society. Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK.

What Portsmouth Water can offer

• Holidays Made Better — 25 days of annual leave plus bank holidays.
• A Pension That Works for You — generous pension scheme, contributing up to 15%.
• Performance Pays Off — non-contractual bonus of up to 6% of basic salary.
• Family Comes First — enhanced maternity, paternity, and adoption leave and pay.
• Social Events — all expenses covered summer and winter events.
• Peace of Mind, Always — life assurance with a 4x salary lump sum.
• Comprehensive Wellbeing Support — confidential mental health and wellbeing advice 24/7, HealthHero app access, and Virtual GP service.
• PW Perks – Treat Yourself! — exclusive discounts and schemes including Electric Vehicle Scheme (after 1 year) and Cycle to Work Scheme.