Smart Quality Assurance Analyst (12-month FTC) in Langstone

We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future. As a Smart Quality Assurance Analyst, you’ll play a key role in improving the reliability and performance of our Smart Metering Programme. You’ll focus on reducing recurring incidents by identifying root causes, coordinating investigations, and ensuring preventative actions are implemented, monitored and effective. Your work will directly strengthen service resilience and enhance the experience of our customers. You’ll work closely with the Smart Delivery Team, our supply chain partners (Arqiva and Cappagh), and colleagues across I.T, Customer Services and Networks to drive thorough root‑cause analysis and support timely remediation. This is a role for someone who enjoys problem‑solving, collaboration and making a measurable impact on programme performance.

What will you be doing?

• Identify and log problems arising from smart meter failures, communication gaps, data quality anomalies, network blackspots, and billing‑impacting data defects.
• Prioritise problems based on customer impact, revenue risk, leakage detection performance, regulatory obligations, and operational cost.
• Lead and support investigations across the full end to end smart metering ecosystem.
• Define temporary workarounds to minimise operational impact.
• Support in the maintenance of the Known Error Database with clear guidance.
• Raising persistent connectivity issues with Arqiva via their Service Desk portal.
• Coordinating firmware upgrades with HES, vendors, and field teams (FLT and Configuration files).
• Identifying meter batches with systemic defects for proactive replacement programmes (in support of the RMA process).
• Ensuring meter lifecycle events (install, replace, remove) are synced accurately.
• Track all remediation activity to completion, ensuring benefits are measurable (reduced no‑reads, lower field visits, improved billing accuracy).
• Produce monthly Problem Management dashboards aligned to Smart Metering KPIs (Arqiva).
• Facilitate technical working groups with support from the Smart Deployment Lead with our supply chain partners.
• Escalate systemic issues or recurring supplier faults with evidence from RCA.
• Support regulatory or audit information requests (e.g., meter accuracy, billing assurance).

What do you need?

• Demonstrate an understanding of Water Networks and the end‑to‑end metering process (utility‑sector).
• Competent user of MS Office suite/ Power B.I.
• A good understanding of English and Maths.
• Strong communication skills.
• A proactive attitude to delivering excellent customer service.
• Demonstratable experience in prior problem and incident management or transferable skills underpinning the above profile.

We recognise people want to work in a variety of different ways, and that’s why we’re happy to consider flexible working arrangements. Please feel free to talk to us at interview about the flexibility you may be looking for.

Please note, we may close this advert early if we receive a high volume of applications — so we encourage you to apply as soon as possible to avoid missing out.

We’re committed to equality, diversity and inclusion, and we actively encourage applications from all sections of society.

Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK.

Due to the high volume of applications we may receive, we’re unable to respond to every applicant individually. If your application is of interest, we’ll usually be in touch within 4 weeks of receiving it.

What can Portsmouth Water offer you?

• Enjoy 25 days of annual leave, plus bank holidays, giving you plenty of time to relax, recharge, and explore.
• We’ll help secure your future with a generous pension scheme, contributing up to 15% – because your tomorrow matters as much as your today.
• You could earn a non‑contractual bonus of up to 6% of your basic salary, linked to company performance – because when we succeed together, you should benefit too.
• Whether you’re welcoming a new arrival through birth or adoption, we’ve got your back with enhanced maternity, paternity, and adoption leave and pay.
• All expenses covered summer and winter social events.
• Our life assurance scheme gives your loved ones extra security, with a 4x salary lump sum benefit in case the unexpected happens.
• Whether you need confidential mental health and wellbeing advice 24/7 through our Employee Assistance Programme, or physical health support via our Virtual GP service (available 8am–10pm, 7 days a week for you and your immediate family), help is always close at hand with the HealthHero app.
• Electric Vehicle Scheme (after 1 year).
• Cycle to Work Scheme.
• Health Cash Plan…and so much more!